Quality 4.0: literature review analysis, definition and impacts of the digital transformation process on quality

Abstract

PurposeThe changes brought forth by the Digital Transformation have an impact on the way we think, assess and manage Quality. While the concept of Quality 4.0 has resulted from these changes, there is still limited understanding and unclear definitions in this new era of Quality Management.Design/methodology/approachThere is a clear opportunity to review and analyze the state-of-the-art of Quality 4.0, its main research efforts, topics and directions. To do so, a bibliometric analysis and descriptive/mapping literature review were performed.FindingsThere is a clear focus on the implications of technology for Quality, but other relevant topics include business management and strategy models and systems, as well as human or soft factors. Results reveal an increasing interest in Quality 4.0 as well as a link between topics.Originality/valueTogether with the review, analysis and digest of the literature, we offer our own contribution to a commonly accepted definition Quality 4.0.

Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries

“…As a result, the authors proposed a program to train workers to gain competence regarding Quality 4.0 skills (Fonseca et al. , 2021; Dias et al. , 2021; Antony et al.…”

“…A clear understanding of the technologies and contributing to the modern quality management approach is also required. As a result, the authors proposed a program to train workers to gain competence regarding Quality 4.0 skills (Fonseca et al, 2021;Dias et al, 2021;Santos et al, 2021). Other readiness factors highlighted include vision and strategy, collaboration, leadership support, top management support, organisation quality culture, financial setup, cultural change, knowledge, training and awareness of Quality 4.0, standardised framework or roadmap for Quality 4.0 implementation, the government set up in terms of policy, strategy and plans, high-speed internet and reliable electricity.…”

“…Reviewing the articles in the perspective of highlighting the motivation factors, it was observed that there are numerous advantages of implementing Quality 4.0 in the manufacturing industry. For instance, Dias et al (2021) argued that big data is frequently pursued to evaluate consumer requirements to deliver high-quality services and products. Consistent with this, big-data-driven quality management plans and increased customer loyalty drive Quality 4.0 adoption.…”

Developing a Quality 4.0 Maturity Index for Improved Business Operational Efficiency and Performance

“…It helps with industrial transformation and has a direct effect on customer service and satisfaction, or its product or service customisation (Milunovic Koprivica et al, 2019). Adopting a novel quality paradigm necessitates changes at every level of the business, along with societal and technological changes that are required to adapt to Quality 4.0 -thus, important adjustments to management models and systems are also required (Dias, Carvalho and Sampaio, 2021). The study also aimed at practically benefiting a business by focussing on improved business capacity and capability to mitigate the environmental turbulence associated with pandemics, geopolitical instabilities and other turbulence.…”

Qualidade No Contexto Da Indústria 4.0: Uma Análise Bibliométrica Da Literatura

“…Desta forma, a Qualidade 4.0 é considerada como uma abordagem da Indústria 4.0 que prepõe a qualidade e as metas de desempenho que investigam como os indivíduos, os sistemas e as tecnologias se integram entre si, buscando melhorar a conectividade, a inteligência e a automação. Por isso, para alcançar como estes conceitos vem se alterando, como alcançar uma transição para a Qualidade 4.0 se faz necessário entender bem seus conceitos e sua importância (RADZIWILL, 2020;DIAS;CARVALHO;SAMPAIO, 2021).…”