Qualitätsbasiertes Testen von Smart Services am Beispiel des Flughafen Stuttgart

Neuhüttler, Jens; Hermann, Sibylle; Ganz, Walter; Mark, Riccarda; Spath, Dieter

doi:10.1007/978-3-658-34324-8_12

Cited by 6 publications

(1 citation statement)

References 33 publications

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“…The so-called quality characteristics of smart services and their influencing factors can provide the basis for a structured assessment with stakeholders. Eight generic quality characteristics are known as smart services for this purpose [56]. The quality characteristics refer to the dimensions of resources and processes and results along the service provision.…”

Section: Perceived Quality and Acceptancementioning

confidence: 99%

Digital Factory Transformation from a Servitization Perspective: Fields of Action for Developing Internal Smart Services

Neuhüttler

Feike

Kutz

et al. 2023

Sci

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In recent years, a complex set of dynamic developments driven by both the economy and the emergence of digital technologies has put pressure on manufacturing companies to adapt. The concept of servitization, i.e., the shift from a product-centric to a service-centric value creation logic, can help manufacturing companies stabilize their business in such volatile times. Existing academic literature investigates the potential and challenges of servitization and the associated development of data-based services, so-called smart services, with a view to external market performance. However, with the increasing use of digital technologies in manufacturing and the development of internal smart services based on them, we argue that the existing insights on external servitization are also of interest for internal transformation. In this paper, we identify key findings from service literature, apply them to digital factory transformation, and structure them into six fields of action along the dimensions of people, technology, and organization. As a result, recommendations for designing digital factory transformation in manufacturing companies are derived from the perspective of servitization and developing internal smart services.

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Section: Perceived Quality and Acceptancementioning

confidence: 99%