Qualitative Content Analysis

Forman, Jane; Damschroder, Laura J.

doi:10.1016/s1479-3709(07)11003-7

Cited by 522 publications

(414 citation statements)

References 14 publications

Supporting

Mentioning

388

Contrasting

Unclassified

Order By: Relevance

“…First, content analysis was conducted in order to categorise and code the data from the laddering interviews. Content analysis is a data reduction process involving systematic techniques which are used to analyse the informational contents of textual data (Forman and Damschroder, 2008).…”

Section: Resultsmentioning

confidence: 99%

Understanding satisfying service encounters in retail banking - a dyadic perspective

Kania¹,

Gruber

2013

IJSEM

View full text Add to dashboard Cite

Abstract:The aim of this study is to expand understanding of satisfying service encounters. In particular, this research study will investigate both parties of the service encounter (customers and frontline employees). A dyadic approach will help to identify whether customer expectations differ from what contact employees believe customers desire from the service encounter. Insights will then lead to a greater understanding of the service encounter as revealed discrepancies in perceptions will not only increase employees' and management awareness, but also provide implications for training and recruitment of employees. An exploratory research study using the well-established laddering interviewing technique was regarded as appropriate as it allows researchers to gain a deeper insight into the research subject. In total, in-depth laddering interviews with 40 respondents (20 customers and 20 frontline employees) were conducted.The findings of this study suggest that customers and employees identified several similar concepts as being important for a successful service encounter such as friendliness, competence, responsiveness, honesty, and communication skills.

show abstract

Section: Resultsmentioning

confidence: 99%

Understanding satisfying service encounters in retail banking - a dyadic perspective

Kania¹,

Gruber

2013

IJSEM

View full text Add to dashboard Cite

show abstract

“…23,24 We recruited individuals who receive care at an academic medical center or at a Veterans Affairs (VA) facility in Northern California, although many participants reported receiving care in other settings as well (Table 1). We approached 1,800 patients in clinic by mail and by e-mail (response rate 37 %).…”

Section: Study Recruitmentmentioning

confidence: 99%

“…23 First, three research team members (DZ, EJ, DC) generated a preliminary set of codes based on the FITT framework and core questions in the focus group guide. Codes included challenges associated with having MCCs, tasks involved in self-care (e.g., medication management, coordinating multiple providers, maintaining health records), and technology that can be used to support these tasks (e.g., personal health records, mobile applications, video conferencing).…”

Section: Qualitative Data Analysismentioning

confidence: 99%

How Can eHealth Technology Address Challenges Related to Multimorbidity? Perspectives from Patients with Multiple Chronic Conditions

et al. 2015

View full text Add to dashboard Cite

BACKGROUND: Patient eHealth technology offers potential support for disease self-management, but the value of existing applications for patients with multiple chronic conditions (MCCs) is unclear. OBJECTIVES: To understand self-management and health care navigation challenges that patients face due to MCCs and to identify opportunities to support these patients through new and enhanced eHealth technology. DESIGN: After administering a screening survey, we conducted 10 focus groups of 3-8 patients grouped by age, sex, and common chronic conditions. Patients discussed challenges associated with having MCCs and their use of (and desires from) technology to support self-management. Three investigators used standard content analysis methods to code the focus group transcripts. Emergent themes were reviewed with all collaborators, and final themes and representative quotes were validated with a sample of participants. PARTICIPANTS: Fifty-three individuals with≥3 chronic conditions and experience using technology for healthrelated purposes. KEY RESULTS: Focus group participants had an average of five chronic conditions. Participants reported using technology most frequently to search for health information (96 %), communicate with health care providers (92 %), track medical information (83 %), track medications (77 %), and support decision-making about treatment (55 %). Three themes emerged to guide eHealth technology development: (1) Patients with MCCs manage a high volume of information, visits, and self-care tasks; (2) they need to coordinate, synthesize, and reconcile health information from multiple providers and about different conditions; (3) their unique position at the hub of multiple health issues requires self-advocacy and expertise. Focus groups identified desirable eHealth resources and tools that reflect these themes. CONCLUSIONS:Although patients with multiple health issues use eHealth technology to support self-care for specific conditions, they also desire tools that transcend disease boundaries. By addressing the holistic needs of patients with MCCs, eHealth technology can advance health care from a disease-centered to a patientcentered model.

show abstract

“…This paper is informed by an interpretive paradigmatic view, the methodology for which utilises documentary analysis techniques including hermeneutics (Kuckartz, 2014), qualitative content analysis (Forman & Damschroder, 2007;Kuckartz, 2014), and grounded theory (Glaser & Strauss, 1967;Strauss & Corbin, 1998). Drawing on existing sources of information, starting with the original texts of the founders of the martial arts commonly practiced today, and branching out into other historical, academic, and practitioner resources, it was possible to develop a multilayered analysis of the social and cultural developments of kata.…”

Section: Methodsologymentioning

confidence: 99%