2009
DOI: 10.1590/s1806-83242009000400005
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Qualitative assessment of the dental health services provided at a dental school in Kerman, Iran

Abstract: Increasing the quality of the services provided in a Dental School can raise the satisfaction level of patients and consequently increase the level of their oral health. This study was conducted to evaluate the quality of dental care and services provided to patients referred to a Dental School in Kerman, Iran. In this qualitative study, face-to-face, in-depth interviews were conducted with 41 participants [25 patients (P), 5 nurses (N), 6 dental academic staff (AS), and 5 dental students (S)]. Then, the inter… Show more

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Cited by 7 publications
(9 citation statements)
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“…Some workers have used patient satisfaction as a proxy for quality of dental care by using the Dental Satisfaction Questionnaire [9][10][11] . Others assessed only patient perception of care received [12,13] . These studies concluded that patients' satisfaction implied quality care.…”
Section: Introductionmentioning
confidence: 99%
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“…Some workers have used patient satisfaction as a proxy for quality of dental care by using the Dental Satisfaction Questionnaire [9][10][11] . Others assessed only patient perception of care received [12,13] . These studies concluded that patients' satisfaction implied quality care.…”
Section: Introductionmentioning
confidence: 99%
“…Rad and others evaluated patients at an Iranian dental school clinic on the assumption that increasing quality of care would improve patient satisfaction thereby encouraging increasing oral health care [12] . They found that patients had high expectations of quality dental care and appreciated the infection control practises and the accessibility of the dental clinic.…”
Section: Introductionmentioning
confidence: 99%
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“…Patients visiting university hospitals are often offended by the quality of care provided by student dentists during the learning phase as they have no experience. Patient’s expectations and attitude frequently affect the learning especially when there is a need to correct the procedure for bringing the intended quality [15]. Flipped training optimizes students knowledge and familiarization of the procedure before they start treating patients and thereby increase their level of competence.…”
Section: Discussionmentioning
confidence: 99%