2014
DOI: 10.1177/1541931214581029
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Qualitative and Quantitative Study of Older Japanese, German, Brazilian and US Air Travelers---the BEST AGE study

Abstract: Increases in air travel, disposable income, and median age around the world suggest that the needs of the older traveler will have an increasing impact on the air travel system. Embraer, Boeing and GMA Research, Inc. conducted focus groups, fly-along ethnographic observations and on-line surveys with older air travelers in Japan, Germany, Brazil and the United States. Difficulties walking long distances, accessing overhead bins, operating automated check-in kiosks and in-flight entertainment systems, and enter… Show more

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Cited by 4 publications
(4 citation statements)
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“…Age and difference in cultures do play a role in the emotional experience and comfort [17]. Accessing overhead bins, using inflight entertainment systems and in-and egress are for instance problems mentioned by elderly.…”
Section: Discussionmentioning
confidence: 99%
“…Age and difference in cultures do play a role in the emotional experience and comfort [17]. Accessing overhead bins, using inflight entertainment systems and in-and egress are for instance problems mentioned by elderly.…”
Section: Discussionmentioning
confidence: 99%
“…About two billion people fly commercially each year, with a recent review describing a range of potential associated health issues such as venous thromboembolism, jet lag, poor cabin air quality, cosmic-radiation exposure, and the exacerbation of pre-existing medical conditions ( Silverman & Gendreau, 2009 ). Evidence from surveys, qualitative shadowing, and experience monitoring confirms that air travel can be a stressful experience, with stressors including going through security, getting to the gate on time, and being treated rudely by others ( Ahmadpour, Robert & Lindgaard, 2014 ; McMullin et al, 2014 ).…”
Section: Introductionmentioning
confidence: 99%
“…(Gray, 2017) About 2 billion people fly commercially each year, with a recent review describing a range of potential associated health issues such as venous thromboembolism, jet lag, poor cabin air quality, cosmic-radiation exposure, and the exacerbation of pre-existing medical conditions (Silverman & Gendreau, 2009). Evidence from surveys, qualitative shadowing, and experience monitoring confirms that air travel can be a stressful experience, with stressors including going through security, getting to the gate on time, and being treated rudely by others (Ahmadpour, Robert & Lindgaard, 2014;McMullin et al, 2014). Uncontrollable episodes of crying or laughter that are incongruent with an individual's feelings or situation affect as many as half of people living with neurological conditions such as ALS/MND, MS, stroke, or dementia (Miller, Pratt & Schiffer, 2011).…”
Section: Introductionmentioning
confidence: 99%