QoX: What is it really?

Stankiewicz, Rafał; Chołda, Piotr; Jajszczyk, Andrzej

doi:10.1109/mcom.2011.5741159

Cited by 106 publications

(71 citation statements)

References 12 publications

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“…For example, watching video trailers vs. videoconferencing will result in different user perception based on their interest level. But the impact of delivered quality level also influence user perception and its degradation might lead to service rejection [5].…”

Section: Influential Dimensions Of Ehealthmentioning

confidence: 99%

“…However, due to the heterogeneity of end-to-end communication infrastructures, the ever-growing application and service domains of modern eHealth, the unpredictable context of use, the environmental setting and human factors, there exist many concerns with respect to eHealth acceptability. These concerns include the Quality of Service (QoS) provisioning (availability, data delivery latency, reliability) and mobility support [1,2], privacy and security of information [3], cost, and user perceived quality in particular [4], that influence user acceptance of the service [5]. User acceptance is considered as function of user perception of the service quality, and the most important factor for any healthcare service implementation.…”

Section: Introductionmentioning

confidence: 99%

“…User perception is referred to as Quality of Experience (QoE), and depends on QoS provided by the underlying communication systems It (used interchangeably to) represents user satisfaction level of the service and result in his/her experience of the delivered service quality [5]. The interdependency of QoE and QoS has been reported as "two distinct constructs and related through a causal chain of environmental influences (QoS) that impact cognitive perception and behavioral consequences (QoE) of a user" [7].…”

Section: Introductionmentioning

confidence: 99%

“…The quantitative relationship between QoS and QoE for streaming and web surfing application has been presented in [8], and it was experimentally proven that an exponential relationship exist between QoS and QoE. The practical use of healthcare technologies, and particularly "best effort" QoSlevel communication systems supporting the eHealth services, result in an uncertain level of service reliability, that in turn may lead to hesitation in acceptance [5] of such services by their end-users, i.e., healthcare professionals and patients. Practically, it is expected that all forms of eHealth should adhere to the same standards of safety, quality and usability, as that in a traditional healthcare, and the goal should be user satisfaction and system acceptance [9].…”

Section: Introductionmentioning

confidence: 99%

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On the ambiguity of Quality of Service and Quality of Experience requirements for eHealth services

Ullah

Fiedler

Wac

2012

2012 6th International Symposium on Medical Information and Communication Technology (ISMICT)

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The use of end-to-end communication systems as a medium of delivery for electronic healthcare (eHealth) services is considered to be uncertain, with respect to its reliability leading to hesitation in acceptance of such services. There exist different influential dimensions that pose stringent requirements on end-to-end communication systems, influence user perception and might hinder user acceptance. The later is referred to as Quality of Experience (QoE), which among others depends on the Quality of Service (QoS) of the end-to-end communication system. QoE is considered as a key component determining user acceptance. This paper identifies and analyzes characteristics of a set of eHealth services and the influential dimensions resulting in different QoS requirements and potential impact of QoS on QoE. It highlights the role of QoS and QoE for acceptance of these services. The issue of non-uniform views regarding QoS parameter specifications and related requirements, clinically acceptable thresholds and their qualitative representation in eHealth literature is reviewed and presented

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Section: Influential Dimensions Of Ehealthmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

On the ambiguity of Quality of Service and Quality of Experience requirements for eHealth services

Ullah

Fiedler

Wac

2012

2012 6th International Symposium on Medical Information and Communication Technology (ISMICT)

View full text Add to dashboard Cite

show abstract

“…Stankiewicz, Cholda, & Jajszczyk in [3] describes the intrinsic QoS, it is known as "network performance" by the ITU and ETSI in Recommendation E.800, it covers all the features of service determined by the efficiency of the network. The intrinsic QoS is key to the quality perceived and evaluated by the customer.…”

Section: Introductionmentioning

confidence: 99%

Mobile Network QoE-QoS Decision Making Tool for Performance Optimization in Critical Web Service

Lozano-Garzón¹,

Ariza-Porras²,

Rivera-Díaz³

et al. 2014

INT J COMPUT COMMUN

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Abstract:Regardless of the type of service that a company offers the customer satisfaction is a factor for success, if these services are in a highly competitive environment. This situation encourages companies to develop strategies to improve the Quality of the Experience (QoE) of their users. Strategies include improving their processes, or infrastructure for provisioning the services. Take these kind of decisions is very difficult because they ignore how the Key Performance Indicators (KPI) services are correlated with the information about user experience. This problem is approached from the perspective of mobile telecom operators, who have addressed this challenge through the Quality of Service (QoS) concept. Unfortunately, the QoS is only characterized by technical aspects, the user's criteria are not included. Into a highly competitive environment, the user's loyalty is a key component to be considered in the operator's development plan. Nowadays, the mobile telecom operators focus their efforts to ensure not only the QoS but also the QoE. The aim of this paper was the develop a decision making tool that allows the mobile telco operators support their determinations about the maintenance of network infrastructure, as well as the expansion of the same, specifically for their critical web services; based in a correlated information between QoS and QoE. This tool was developed on the basis of the Pseudo Subjective Quality Assessment (PSQA) methodology.

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Quality of Service and Performance

Janevski¹

2014

NGN Architectures, Protocols and Services

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QoX: What is it really?

Cited by 106 publications

References 12 publications

On the ambiguity of Quality of Service and Quality of Experience requirements for eHealth services

On the ambiguity of Quality of Service and Quality of Experience requirements for eHealth services

Mobile Network QoE-QoS Decision Making Tool for Performance Optimization in Critical Web Service

Quality of Service and Performance

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