2018
DOI: 10.1145/3183517
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QoE-Aware OTT-ISP Collaboration in Service Management

Abstract: It is a matter of fact that quality of experience (QoE) has become one of the key factors determining whether a new multimedia service will be successfully accepted by the final users. Accordingly, several QoE models have been developed with the aim of capturing the perception of the user by considering as many influencing factors as possible. However, when it comes to adopting these models in the management of the services and networks, it frequently happens that no single provider has access to all of the to… Show more

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Cited by 18 publications
(19 citation statements)
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“…The QoE based service delivery in 5G network requires the inclusion of the QoE monitoring and QoE management concepts in the network management and orchestration paradigm [351] . In the era of the end-to-end encryption of the OTT services, the QoE monitoring and measurement requires a collaboration between the OTT and ISP/MNOs for the information exchange regarding QoE influencing factors which are in hands of OTT provider due to the fact that OTT application runs in the users terminals [47,352,353] . Regarding collaborative QoE monitoring, the approaches in [354,355] propose the installation of the passive monitoring probes with OTT applications at the UE (user terminal) and exchange of information via cloud databases with ISPs/MNOs.…”
Section: Ott-isp Collaboration For Qoe-based Service Management In 5gmentioning
confidence: 99%
“…The QoE based service delivery in 5G network requires the inclusion of the QoE monitoring and QoE management concepts in the network management and orchestration paradigm [351] . In the era of the end-to-end encryption of the OTT services, the QoE monitoring and measurement requires a collaboration between the OTT and ISP/MNOs for the information exchange regarding QoE influencing factors which are in hands of OTT provider due to the fact that OTT application runs in the users terminals [47,352,353] . Regarding collaborative QoE monitoring, the approaches in [354,355] propose the installation of the passive monitoring probes with OTT applications at the UE (user terminal) and exchange of information via cloud databases with ISPs/MNOs.…”
Section: Ott-isp Collaboration For Qoe-based Service Management In 5gmentioning
confidence: 99%
“…Similarly, Netflix is providing private peering connections and SSs to the collaborating ISPs under the Netflix Open Connect program 3 . However, in the collaboration scheme mentioned above, the ISPs only have multi-hop peering connections with the Autonomous System (AS) 4 . The ISPs can host the SSs in the network edges, but the OTTP manage the distribution of the content in the SSs and the assignment of the appropriate SS to the end users.…”
Section: Multimedia Delivery Chain and Service Management Issuesmentioning
confidence: 99%
“…The cloud and peering exchanges may provide an opportunity for information exchange among the OTTP and ISPs. The work in [4] proposed the use of cloud databases for the storage and retrieval of information exchange between OTTP and ISP to perform control actions in case of quality degradation. However, research needs to be conducted to validate the viability of the solutions by taking into account the E2E delay involved in the data retrieval from the cloud/fog databases until the activation of the control actions.…”
Section: Video Encodingmentioning
confidence: 99%
“…Various studies have been conducted on pricing systems related to content providers, network operators, and service users based on net neutrality. These include a study based on QoS [9], a study based on the quality of experience [27], a study using shadow prices [28], and a study based on CDNs [29] or software defined networks [30] (see Section 2.1 of our previous study [13] for a brief description of these constructs). Although there are differences in these detailed methods, most studies have proposed pricing schemes based on network use per user per month.…”
Section: Ott Servicesmentioning
confidence: 99%