Pursuit of Online Services for Online Students

Abstract

Increasing numbers of university students are studying online. Distance learning enrollment in global higher education has increased dramatically in the past two decades due to the ubiquity of technology, increasing diversification and globalization, and use of new advanced technology. The development of online learning programs has focused primarily on implementing educational technology to deliver academic content while enhancing the online learning experience. A significant element for the success of distance education programs is the provision of student support services that are appropriate to the unique needs of distance learners. Technology has facilitated this new era in global higher education making the utilization of technology essential to provide university support for online clients. Student support services are all kinds of services other than the coursework rendered by the institutions to online students/learners to facilitate their success.

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“…Distance/online learning 1 is becoming an important form at academic institutions, and the growth in distance/online learning has been outpacing the growth of enrollment 2,3,4 . At present, the pandemic has been even further pushing distance/online learning to the peak based on the census from the United States Census Bureau 5 .…”