Pursuit of Online Services for Online Students

Abstract

Increasing numbers of university students are studying online. Distance learning enrollment in global higher education has increased dramatically in the past two decades due to the ubiquity of technology, increasing diversification and globalization, and use of new advanced technology. The development of online learning programs has focused primarily on implementing educational technology to deliver academic content while enhancing the online learning experience. A significant element for the success of distance education programs is the provision of student support services that are appropriate to the unique needs of distance learners. Technology has facilitated this new era in global higher education making the utilization of technology essential to provide university support for online clients. Student support services are all kinds of services other than the coursework rendered by the institutions to online students/learners to facilitate their success.

Exploring the Impact of the COVID-19 Pandemic on University Students’ Learning Life: An Integrated Conceptual Motivational Model for Sustainable and Healthy Online Learning

“…Universities should therefore pay more attention to the provision of student support services if they are to ensure the success of distance education programs. Support services represent services other than the coursework condensed by universities to online students/learners to facilitate and motivate their success and wellbeing [83]. Some students may have trouble using online platforms due to insufficient technical knowledge in the use of devices [60].…”