Puerto Rican healthcare workers' perspectives on the impact of COVID‐19 pandemic on their role, patient care, and mental health

Alvarez, Carmen; Diaz‐Ramos, Noemy; Quiles, Rosalphie; Sanchez‐Roman, Maria Jose; Weeks, Kristina; Cooper, Lisa A.

doi:10.1111/jnu.12820

Cited by 5 publications

(1 citation statement)

References 15 publications

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“…There have been a large number of qualitative studies published since 2021 describing healthcare workers’ experience during the COVID-19 pandemic, including studies from India, 26 Malawi, 27 South Africa, 28 Puerto Rico, 29 the USA, 30 the UK, 31 Canada 32 and Singapore. 33 Most of these studies describe high levels of stress and trauma among healthcare workers, which was exacerbated if there was a perceived lack of resources and operational efficiency within their respective healthcare organisations.…”

Section: Discussionmentioning

confidence: 99%

“To tell you the truth I’m tired”: a qualitative exploration of the experiences of ethnically diverse NHS staff

Chastney,

Gill,

Nyatanga

et al. 2024

BMJ Open

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ObjectivesThe aim of this paper was to explore the experiences and support needs of ethnically diverse healthcare staff and how they were affected by the COVID-19 pandemic.DesignA qualitative study using focus groups conducted remotely on Microsoft Teams.SettingThe study took place across 10 National Health Service Trusts in England; 5 were Acute Hospitals Trusts and 5 were Community and Mental Health Trusts.Participants55 participants across 16 focus groups took part in the study. Participants were all healthcare staff members from ethnically diverse backgrounds.ResultsSeven themes were generated which highlighted issues of negative experiences of discrimination at work, particularly during the COVID-19 pandemic, including participants often finding line managers unsupportive, appearing to lack care and compassion, and not understanding ethnic diversity issues. Participants identified many reasons for finding it difficult to speak up when faced with such experiences, such as feeling unsafe to do so, or feeling too exhausted to keep speaking up. Other staff had more positive experiences and described supportive interventions, and despite workplace difficulties, many participants discussed remaining motivated to work in the National Health Service.ConclusionsNegative day-to-day experiences of ethnically diverse healthcare staff, and the difficulty of speaking up about these align with other, international literature on this topic. Progress in the area of staff equality is vital if healthcare organisations are to continue to provide high-quality patient care and retain skilled, compassionate staff who value their place of work. Recent literature suggests that many initiatives to reduce inequalities have not been successful, and there is a call for fundamental, cultural-level change. Future research is needed to understand how best to implement these organisational-level changes and to evaluate their effectiveness.

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