Public Value Co-creation via Gov2.0 Complexity Cube

Aladalah, Mohammed; Cheung, Yen; Lee, Vincent C. S.; Alamri, Sultan

doi:10.1007/978-3-319-63284-1_10

Cited by 2 publications

(1 citation statement)

References 52 publications

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“…The development of IT-enabled solutions has long been an internal process in most organizations, yet over the years, user involvement has increasingly been advocated in the co-creation literature (Aladalah et al, 2018;Simonofski et al, 2019;Tsekleves et al, 2017). According to the literature, the involvement of citizens (often considered as end-users) in the development of IT-enabled solutions is an appropriate strategy to improve user satisfaction, enhance quality of products, and increase users' adoption (Merickova et al, 2016;Rodriguez Müller et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Making Digital File Management Successful: A Grounded Model of DFM Adoption in the Public Sector

Walke,

Ulmke,

Winkler

2024

Proceedings of the Annual Hawaii International Conference on System Sciences

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Co-creation has been increasingly advocated by both scholars and practitioners in the public sector to enable the development of information technologies driven by citizens' needs. Despite other potential advantages, it is not clear whether co-creation actually influences the adoption of IT-enabled solutions. The current knowledge about the effects of co-creation processes in the public sector is especially limited in non-urban environments. Based on the development of a mobile app for emergency preparedness and response in a rural town, the results of this study show that citizens involved in co-creation helps identifying unique challenges for using the app. Local leadership plays a key role in the participants recruitment, while professionals' facilitation and openness are key during the co-designing of the app. Overall, the co-creation process increases citizens' perceived ease of use and facilitate their adoption of the app.

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