Public trust in health care: A comparison of Germany, The Netherlands, and England and Wales

Schee, E. van der; Braun, Bernard; Calnan, Michael; Schnee, Melanie; Groenewegen, Peter

doi:10.1016/j.healthpol.2006.04.004

Cited by 109 publications

(109 citation statements)

References 18 publications

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“…The Dutch people had significantly more trust in "information supply and communication" and "quality of cooperation". Moreover, people in England and Wales placed significantly more trust in family physicians, specialists, dentists and non-medical complementary or alternative therapists than the Dutch and German respondents (7).…”

Section: Introductionmentioning

confidence: 92%

“…Public trust is trust placed by a group or a person in a societal institution or system, such as the health system, Public trust in health care has been defined as confidence that those in need of health care will be sufficiently cared for and treated (5,6). It is a general attitude influenced by people's experiences with the health care system (7).…”

Section: Introductionmentioning

confidence: 99%

“…and through the availability of high quality health care (8,9). Cultural factors and the organization of the health care system may also affect public trust (7).…”

Section: Introductionmentioning

confidence: 99%

“…Previous studies have identified six dimensions of public trust in health care: patient centredness, macro-level policies, professional expertise of health care providers, quality of care, information provision and communication, and quality of cooperation between health care providers (6,7). Studies of public trust in the Australian health system found a moderate level of trust, which varied slightly from 3.3 to 3.6 out of 5 over the years (10).…”

Section: Introductionmentioning

confidence: 99%

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Iranian public trust in health services: evidence from Tabriz, Islamic Republic of Iran

Tabrizi

Saadati

Sadeghi‐Bazargani

et al. 2016

East Mediterr Health J

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This study investigated public trust in health services in Tabriz, Islamic Republic of Iran. A crosssectional household study was conducted in 2014, using random cluster sampling. A total of 1050 households were enrolled in the study and a valid questionnaire was used to collect data through interviews. The mean score for public trust in health services in Tabriz (out of 100) was 53.91 ± 13.7. People had most trust in professional expertise and lowest in macro-level policy. Specialists, pharmacy doctors and nurses were the health providers that enjoyed the highest levels of trust. It is concluded that public trust in health services in Tabriz is low and policy-makers need to employ appropriate policies to improve patients' experience of health services. RÉSUMÉ La présente étude visait à étudier la confiance du public dans les services de santé de Tabriz, en République islamique d'Iran. Une étude transversale des ménages a été conduite en 2014, à l'aide d'un sondage aléatoire par grappe. Un total de 1050 ménages ont participé à l'étude, et un questionnaire validé a été utilisé pour collecter des données au cours d'entretiens. Le score moyen de la confiance du public dans les services de santé à Tabriz (sur un échantillon de 100 individus) était de 53,91 ± 13,7. Les individus faisaient davantage confiance à l'expertise professionnelle et se fiaient moins aux politiques concernant les soins de santé dans leur ensemble. Les spécialistes, les docteurs en pharmacie et les personnels infirmiers étaient les prestataires de santé qui jouissaient des taux de confiance les plus élevés. En conclusion, on peut dire que la confiance du public dans les services de santé à Tabriz est basse et que les responsables politiques doivent recourir à des politiques appropriées pour améliorer l'expérience des services de santé vécue par les patients.

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Section: Introductionmentioning

confidence: 92%

Section: Introductionmentioning

confidence: 99%

“…and through the availability of high quality health care (8,9). Cultural factors and the organization of the health care system may also affect public trust (7).…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Iranian public trust in health services: evidence from Tabriz, Islamic Republic of Iran

Tabrizi

Saadati

Sadeghi‐Bazargani

et al. 2016

East Mediterr Health J

View full text Add to dashboard Cite

show abstract

“…Yet, there is empirical evidence of differences between countries. 36 The literature for Portugal is scarce and relies solely on surveys and questionnaires. The policy evaluation based on qualitative data introduces some subjectivity into the analysis.…”

Section: Resultsmentioning

confidence: 99%

Patients’ Satisfaction with the NHS: A Novel Indicator for Portugal

Santos

Khan²

2018

IJoHEMI

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This paper analyzes the impact of service quality on patients' satisfaction with the Portuguese National Health Service, through a novel indicator the Index of Satisfaction with the NHS that measures the share of children delivered in the NHS hospitals to total number of children delivered, in 2000-2016. We assume that families choose private health institutions if they are not satisfied with the National Health Service. Previous literature relies on questionnaires and surveys about patients' satisfaction, introducing some subjectivity on the analysis since the concept of satisfaction is, itself, debatable, and does not compare the evolution of satisfaction over time. Our study is innovative in this regard. The results indicate that the weaknesses of the Portuguese NHS led public to choose private health institutions. In a context of economic difficulties and the loss of purchasing power, such results have clear implications on the evaluation of the quality of service provided by the NHS in Portugal.

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Public trust in the healthcare system in a developing country

Peters

Youssef

2014

Health Planning & Management

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Broadly defined, trust in the healthcare system is concerned with how the public perceives the system and the actors therein as it pertains to their ability to both deliver services and seek the best interests of their clientele. Trust is important because it impacts upon a range of health behaviors including compliance and ultimately affects the ability of the healthcare system to meet its goals. While several studies exist on public trust within the developed world, few studies have explored this issue in developing countries. This paper therefore assesses public trust in the healthcare system of a developing small island nation, Trinidad and Tobago. A cross-sectional survey of adults was conducted using a questionnaire that has been successfully used across Europe. We report that trust levels in the healthcare system in Trinidad and Tobago are relatively low with less than 50% of persons indicating fair trust in the healthcare system. In addition, individual health professionals also did not score highly with lowest scores found for nurses and complementary therapists. Results on four out of five dimensions of trust also demonstrated scores significantly lower than those reported in more developed nations. Open-ended comments supported these findings with the majority of persons indicating a lack of confidence in the healthcare system. These results may reflect the reality in the wider developing world, and we suggest that bolstering trust is a needed area of focus in the delivery of healthcare services throughout the nation. Copyright © 2014 John Wiley & Sons, Ltd.

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Public trust in health care: A comparison of Germany, The Netherlands, and England and Wales

Cited by 109 publications

References 18 publications

Iranian public trust in health services: evidence from Tabriz, Islamic Republic of Iran

Iranian public trust in health services: evidence from Tabriz, Islamic Republic of Iran

Patients’ Satisfaction with the NHS: A Novel Indicator for Portugal

Public trust in the healthcare system in a developing country

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