Public service users’ responses to performance information: Bayesian learning or motivated reasoning?
Peter Rasmussen Damgaard,
Oliver James
Abstract:Although performance information is widely promoted to improve the accountability of public service provision, behavioral research has revealed that motivated reasoning leads recipients to update their beliefs inaccurately. However, the reasoning processes of service users has been largely neglected. We develop a theory of public service users’ motivated reasoning about performance information stemming from their identification with the organization providing their services. We address a significant challenge … Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.