Public Sector Organizations and Reputation Management: Five Problems

Wæraas, Arild; Byrkjeflot, Haldor

doi:10.1080/10967494.2012.702590

Cited by 158 publications

(200 citation statements)

References 44 publications

(29 reference statements)

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“…How governments communicate will shape their legitimacy (Waeraas & Byrkjeflot, 2012), and legitimation has been seen as a particular mode of strategic communication in the public sector (Aggerholm & Thomsen, 2016); but legitimacy takes time to develop and extend (Grimmelikhuijsen & Meijer 2015). The elaboration of legitimacy typology was proposed to identify which is the angle citizens emphasize when assessing a central government's policy about refugees.…”

Section: Diplomacy Strategiesmentioning

confidence: 99%

Exploring citizens’ judgments about the legitimacy of public policies on refugees

Canel

Oliveira

Luoma‐aho

2017

JCOM

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Journal of Communication ManagementExploring citizens' judgments about the legitimacy of public policies on refugees: in search of clues for governments' communication and public diplomacy strategies Maria Jose Canel, Evandro Samuel Oliveira, Vilma Luoma-aho, Article information:To cite this document: Maria Jose Canel, Evandro Samuel Oliveira, Vilma Luoma-aho, "Exploring citizens' judgments about the legitimacy of public policies on refugees: in search of clues for governments ' For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. Exploring citizens' judgments about the legitimacy of public policies on refugees:In search of clues for governments' communication and public diplomacy strategies ABSTRACT Purpose To introduce a theoretical frame regarding the meaning of legitimacy as an intangible asset of the public sector; to test a way of operationalizing legitimacy typologies that allows exploring and comparing how citizens from two countries evaluate the legitimacy of public policies; to suggest implications for governments' legitimacy-building strategies in shared international crisis, such as the refugees coming from the Syrian-region.Design/methodology/approach Building on Suchman's typology, it was defined and categorized different types of legitimacy into concrete measurable, communication related statements concerning consequential, procedural, structural and personal. For the illustrative example, four focus groups were conducted in two different European societies as a mean to have two poles of comparison.Findings The paper reports current understanding of legitimacy by citizens, discusses how different legitimacy types might demand different communication and public diplomacy approaches. The basis for hypothesis for further research on how governments should build legitimacy during emerging societal issues such as immigration policies is set. Practical implicationsIt proposes a typology and its operationalization, discusses how communication might shape legitimacy and profiles the challenge governments have in building it. Within a public diplomacy context, it brings clues for new strategies to the challenge of explaining policies on international crisis combining the tension of domestic with foreign publics.Origi...

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Section: Diplomacy Strategiesmentioning

confidence: 99%

Exploring citizens’ judgments about the legitimacy of public policies on refugees

Canel

Oliveira

Luoma‐aho

2017

JCOM

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“…As such, continuous study in this area is crucial to assist public organization to build a strong, favorable reputation [9]. In addition, reputation in public sector has been recognized as "valuable political assets" [6] used to generate public confidence to continuously supporting the government.…”

Section: Organizational Reputationmentioning

confidence: 99%

“…Previous research indicated that incidences involving regulatory bodies have resulted in declining public trust in government, a sign of unfavorable reputation [1]. More importantly, the decline in trust has implications for the public organizations in regard to the legitimacy of democratic governance [1,6]. As a politically appointed organization, public support and trust are utmost important to ensure the survival of the government in Malaysia.…”

Section: Introductionmentioning

confidence: 99%

Revisiting Organizational Credibility and Organizational Reputation – A Situational Crisis Communication Approach

Jamal

Bakar

2017

SHS Web Conf.

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Abstract. Organizational credibility, the extent of which an organization as the source of messages is perceived as trustworthy and reliable, is one important aspect to determine organization's survival. The perceived credibility of the messages will either strengthen or worsen an organization reputation. The primary objective of this paper is to revisit the concept of organizational credibility and its interaction with organizational outcomes such as organizational reputation. Based on the situational crisis communication theory (SCCT), this paper focuses on the impact of organizational credibility on organizational reputation following a crisis. Even though the SCCT has been widely used in crisis communication research, the theory still has its own limitations in explaining factors that could potentially affect the reputation of an organization. This study proposes a model by integrating organizational credibility in the SCCT theoretical framework. Derived from the theoretical framework, three propositions are advanced to determine the relationships between organizational credibility with crisis responsibility and perceived organizational reputation. This paper contributes to further establishing the SCCT and posits key attributes in the organizational reputation processes..

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“…Seen from the outside, there is little evidence of 'corporate communications' from the sector as such (cf. Waeraas & Byrkjeflot, 2012). Regarding nation branding, the presentations of Norway and Sweden as student destinations reproduce clichés.…”

Section: Discussionmentioning

confidence: 99%

Higher education as object for corporate and nation branding: between equality and flagships

Sataøen

2015

Journal of Higher Education Policy and Management

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Branding has become an important issue within higher education. The use of core value statements and visions are expressions of this. To be a successful brand, organisations must also make sure they are different from others. However, in both the scholarly discourse and in political rhetoric, the Nordic model highlights equal access to education and opportunities for all. Values such as egalitarianism and diversity may be difficult to fit into a frame of reference where excellence is at the centre. Historically higher education has also been an important part of nation branding initiatives. This paper asks how different branding perspectives (corporate branding and nation branding) are matched and harmonised with respect to higher education in two Nordic countries. The study shows that there is a lack of harmonisation between nation branding and corporate branding, and that the discourse on excellence is not conducive to differentiation at the organisational level.

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Public Sector Organizations and Reputation Management: Five Problems

Cited by 158 publications

References 44 publications

Exploring citizens’ judgments about the legitimacy of public policies on refugees

Exploring citizens’ judgments about the legitimacy of public policies on refugees

Revisiting Organizational Credibility and Organizational Reputation – A Situational Crisis Communication Approach

Higher education as object for corporate and nation branding: between equality and flagships

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