Public satisfaction and willingness to pay (WTP) for better solid waste management services in rural area of Kelantan, Malaysia

Abstract

In Malaysia rural area, the fixed-rate method is the waste charging approach adopted by the local authorities because of low administration cost, but it is ineffective and has caused many environmental issues. Therefore, this study was conducted to explore the public willingness to pay on better solid waste management services at rural area of Kelantan. A total of 911 respondents from three (3) districts (Jeli, Kuala Krai, Gua Musang) participated in this study. The results showed that most respondents (±75%) expressed their satisfaction on current solid waste management services provided. This study indicated that nearly 62% of respondents were willing to pay more for better solid waste management services. This study revealed that the estimated mean willingness to pay (WTP) for better solid waste management service is RM12.05 per household. Logistic regression model suggested that satisfaction on solid waste management services affected the WTP amount, apart from socio-economic factors such as educational level, type of houses, occupation and household income. The results can be useful for understanding the rural resident’s attitudes and WTP for solid waste management services.

Determinants of Satisfaction with Solid Waste Management Services: A Central–Local Comparison in China

“…The satisfaction with solid waste management services (SWMS) is an effective indicator to evaluate the return or performance of the services provided with consumer satisfaction theories [17][18][19][20][21] and allows a comprehensive evaluation of service efficiency, responsiveness, equity and effectiveness under limited human, material and financial resources [22,23], which can provide feedback and development directions for policy makers and implementers to improve policy and implementation approaches [24]. Some studies of other countries-for example, Malaysia [25], Spain [26,27], Kenya [28], India [29], Slovakia [30] and Italy [31]-also evidenced that satisfaction varies with the situation and quality of SWMS in the areas and countries and demonstrated that 30-84% residents were satisfied with the community SWMS [25][26][27][28][29][30][31][32][33][34][35]. Satisfaction with SWMS will also accelerate residents' separation behavior, services expectations and perceived quality and social interactions among communities [25,26,[36][37][38]; then, it affects community social and environmental sustainability [39][40][41][42].…”

Solid Waste Disposal Practices Among Rural Community in Pasir Mas, Kelantan, Malaysia

“…This awareness result was also contradicted with the previous study by Brotosusilo et al [17], as they stated that respondents' awareness are rises along with their financial situation. Most of the rich people tend to make more significant contributions and they estimated that wealthy zones are much cleaner compared to weak areas [18]. These results might be slightly different as respondents with lower household income might have the better informal education that led them to a good practice and better sensation towards solid waste disposal practice.…”

Strategic Zero Waste Management Program of Bacoor Cavite, Philippines: Basis for Healthy Environment Campaign

“…These 111 respondents were asked to write some personal data in the questionnaire during the conduct of the survey. On the age component, 29% or 32 is in the age range of 60-65, 37% or 41 under 66-70, 24% or 26 belong to the age bracket of 71-72, and 10% or 12 respondents belong to the age range of 76-80, (Abas, et al, 2021, May).…”