Public relations and zones of engagement: Employees’ lived experiences and the fundamental nature of employee engagement

Lemon, Laura L.; Palenchar, Michael J.

doi:10.1016/j.pubrev.2018.01.002

Cited by 56 publications

(51 citation statements)

References 44 publications

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“…These results seem to give credence to Kennedy and Sommerfeldt (2015) when they point out that despite the wide assumption in scholarship that social media can be used to enhance relationships, the new tools have, in fact, been appropriated in a way “to reinforce a systems model of public relations focused on maintaining the power of organizations and stability of their environments” (2015) (p. 32). Lemon and Palencharb (2018) succinctly remind us that engagement is more effective when it “allows organizations to become more cognizant of power dynamics and shift toward a more co-creational perspective (p. 143).” In this context, Dubai Cares’ endeavors to build a global status as a major player in the third sector, while legitimate, should adhere to a public relations strategy that reflects deeper understanding of power dynamics in its environment and the adoption of a type of engagement that embraces the multicultural and cosmopolitan values of the publics it targets.…”

Section: Discussion and Main Conclusionmentioning

confidence: 99%

“…The concept has also been deemed useful in the examination of different public relations domains. These include employee relations (Lemon and Palencharb, 2018), community engagement (Johnston and Lane, 2019; Yudarwati, 2019), consumer and brand engagement (Brubaker and Wilson, 2018), corporate social responsibility (Dhanesh and Duthler, 2019), and crisis management (Du Plessis, 2018; Smith et al, 2018). But the domain where engagement has been the most used is research on online public relations (Tsaia and Menb, 2018).…”

Section: Engagement: the “New” Foundational Paradigmmentioning

confidence: 99%

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Online engagement as a multimodal discursive practice: The case of Dubai Cares’ Facebook page

Moussa

Benmessaoud

2020

Public Relations Inquiry

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The paper examines the role of social media platforms in public relations engagement, focusing on the case of a leading non-profit organization in the UAE, namely Dubai Cares. Drawing on multimodal critical discourse analysis (MCDA), the paper analyses the textual, paratextual, and visual modes of communication deployed by the organization, and investigates their role as (multimodal) discursive practices in constructing engagement and shaping power relations between the organizations and its publics. A key finding of the paper is that Dubai Cares’ online public relations efforts to promote its international recognition and legitimacy often come at the expense of addressing multiple power differentials between the organization and its stakeholders. The paper demonstrates how approaching engagement as a multimodal discourse, where power relations are at play, helps transcend the limitations of instrumental interpretations of the notion of engagement, thus obscuring its inherent discursive and social dimension.

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Section: Discussion and Main Conclusionmentioning

confidence: 99%

Section: Engagement: the “New” Foundational Paradigmmentioning

confidence: 99%

Online engagement as a multimodal discursive practice: The case of Dubai Cares’ Facebook page

Moussa

Benmessaoud

2020

Public Relations Inquiry

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“…Heide and Simonsson (2018) suggested that employee engagement could be used to control workers, which would result in an “overengagement” (p. 211). Lemon and Palenchar (2018) also found that being engaged requires doing more than what is expected, otherwise, an employee is assumed to be disengaged. In addition, Valentin (2014) offered the idea of “faux engagement,” where employees act as though they are engaged to fulfill a certain requirement, but their full selves are not in it (p. 486).…”

Section: Extending Employee Engagement With Complexity Theorymentioning

confidence: 98%

“…The last limitation of employee engagement research is the lack of investigations into the negative implications of employee engagement. Some scholars have examined how employee engagement may have negative implications such as the monetization of human beings (Pieczka, 2018); employees being overworked (Heide and Simonsson, 2018); and disengagement (Lemon and Palenchar, 2018). However, such studies looking at the negative implications of employee engagement are far and few between.…”

Section: Employee Engagementmentioning

confidence: 99%

Enriching employee engagement using complexity theory

Lemon

Macklin

2020

Public Relations Inquiry

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This paper conceptually draws the connections between complexity theory and employee engagement. Instead of the tendency to adhere to a binary, dichotomous approach, complexity theory helps move employee engagement forward as a process that is rooted in multiplicity, intricacy, and variance. This approach provides a more sustainable future for employee engagement scholarship by reimagining the ways in which scholars investigate the phenomenon. In providing future research suggestions rooted in complexity, scholarship and practice can transition away from prescriptive, normalized processes and solutions for employee engagement to welcome various approaches that lead to more fluid and organic understanding. The goal is to set a standard of encouraging employee engagement scholars to challenge how they explore employee engagement and to welcome new and innovative ways of examining the phenomenon to provide a sustainable and enriching scholarly conversation.

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“…(2020) have affirmed that provision of exercise and recreational activities can substantially influence EE at workplace by minimizing job related stress. Further, Lemon and Palenchar (2018) have emphasized on the importance of public relations for improving employees’ psychological well-being and EE at workplace.…”

Section: Literature Reviewmentioning

confidence: 99%

Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work

Farooq

Salam

2021

Journal of Cleaner Production

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Implementation of cleaner production practices (CPP), service quality (SQ) and corporate social responsibility (CSR) is often studied at organizational level. A number of studies on trio have reported it’s significant impact on overall organizational performance and profitability across the globe. However, not much is studied about the individual level micro influence of these constructs on employee engagement (EE), organizational pride (OP), organizational identification (OI) and “desire to have a significant impact through work” (DSIW). Therefore, this study presents a comprehensive framework for assessing the impact of the implementation of CPP, SQ and CSR on EE, OP, OI and DSIW. Data collected from 320 non-managerial staff members employed at a garments manufacturing company in Pakistan was analyzed using partial least square (PLS) approach. Findings revealed that the implementation of CPP, SQ and CSR plays an important role in shaping EE, OP, OI and DSIW in the garments manufacturing industry. Further, it is found that the implementation of CPP has a non-significant impact on SQ. Additionally, results of the importance-performance map analysis (IPMA) have also confirmed that the implementation of CPP at company level has shown a highest importance and performance amongst all the latent constructs proposed as predictors of DSIW in the garments manufacturing industry. These findings are a step forward and unique contribution of this study in the domain of CPP, SQ, CSR, EE, OP, OI and DSIW.

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Public relations and zones of engagement: Employees’ lived experiences and the fundamental nature of employee engagement

Cited by 56 publications

References 44 publications

Online engagement as a multimodal discursive practice: The case of Dubai Cares’ Facebook page

Online engagement as a multimodal discursive practice: The case of Dubai Cares’ Facebook page

Enriching employee engagement using complexity theory

Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work

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