Public Policy Management in Determining the Feasibility of the Smart City Project in Malang, Indonesia

Abstract

The Internet has increasingly become a critical part in digital era, the Internet has changed how we interact through social media, access information and public services, and navigate spatially. This article argues that adopting a Smart City concept to meet the needs of urban residents should be done in a careful and sustainable manner. Using the city of Malang in the East Java Province as a case study, the research employees a spatial of SWOT analysis, Pentagon Assets Analysis, and 3D IPA. The results showed a disparity of Internet access amongst Malang City residents. The Pentagon Assets results identified that the residents' social and financial capital is still conventionally trying to fulfill their basic needs. Likewise, the spatial SWOT analysis showed that the Internet coverage area was still constrained by the infrastructure network and basic urban infrastructure. This was also supported by the results of the 3D IPA analysis, which showed that most residents have not received good and proper internet network services. The paper offers several public policy implications in the context of the Smart City development. It concluded that policymakers should consider several aspects such as fulfilling basic urban services, increasing community capacity, or fulfilling Smart City development.