Public Perception Index towards Civil Registry Service of Pamekasan Regency

Abstract

Measuring public perception index on a certain public service is considered to be important if we want to determine its quality. This study was aimed to measure public perception index towards Civil Registry Service in Pamekasan. The method used in this study was survey in reference to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 about guidelines for arranging survey of public perception unit. There were nine indicators of public perception index. The result of this study showed that service offered by Civil Registry Service in Pamekasan was good.