Public Entrepreneurship and Delivering Public Services Effectively: A Study in Public Organizations in Galle District, Sri Lanka

Deshani, A.L.; Weerasinghe, R.N.

doi:10.2139/ssrn.2706339

Cited by 4 publications

(6 citation statements)

References 4 publications

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“…The Sri Lankan situation has been affected by a protracted civil war that ended only in 2008. Since then, as Deshani et al also noted, a concerted effort has been made to ensure streamlining and efficiency in the delivery of public services in the country [8]. The PSD infrastructure needed a significant remake; hence, a BPR regime was designed and put into place with three primary focus areas (structural reforms, rules, and control measures) to improve the efficiency of the system.…”

Section: Discussionmentioning

confidence: 99%

“…Deshani et al assert that the second wave's direction was structural reform of the management units. Still, the target areas were not clear and thus, resulted in a mess and an enlarged public sector with little performance improvement [8]. The third wave has been the most significant one, as the country adopted a new approach towards governance in 2010 under the concept of ReGov 2020.…”

Section: Literature Reviewmentioning

confidence: 99%

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Systematic Innovation Based BPR Regime—A Factors Analysis

Jehan

Elapatha

2020

ASI

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Sri Lankan public services have a lingering colonial legacy, and there have been several efforts since the country’s independence to break away from the restraints of the past to align them with modern times and expectations. The drive for modernization of public services passed through several phases of experimentation without much success in the past. A significant attempt at the modernization of public services was made in the first decade of this millennium; we now notice substantial changes in public service delivery (PSD) in the country. In this paper, we assess the impact of an inside-outside-inside (IOI)-based open system innovation-related business process reengineering (BPR) regime adapted for reforms in the organization and the delivery of public services in the country. We carried out an input and output analysis of the BPR regime, adopted by various departments and ministries of the government of Sri Lanka to improve the PSD infrastructure. A broad-based ground survey on a five-point Likert scale was carried out, and performance data were collected. We collected a total of 290 responses—each questionnaire was composed of 40 questions regarding the inputs and the outputs of the regime’s implementation. Applying an ordered multivariate logistic regression model, we have attempted to estimate correlations amongst inputs, results, and overall perception of success or failure of the BPR regime across 29 departments and ministries (D&M). We have tabulated summary statistics and regression results to assess the relative significance of various regime inputs and their impact on the corresponding outcomes. The outcomes suggest that while all inputs and outputs are significantly correlated, some inputs have a more significant effect on the results expected from the BPR regime. We have used original data acquired through a survey carried out directly through the PSD organizations in the country, and this study is the first of its kind in this regard. We expect this study will be of high utility to the personnel engaged in the planning and implementation of PSD through systematic innovation and BPR, not only in Sri Lanka but also for many other professionals and researchers who are engaged in designing and execution of similar service improvements and reengineering strategies in different countries around the world.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Systematic Innovation Based BPR Regime—A Factors Analysis

Jehan

Elapatha

2020

ASI

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“…Despite many studies related to the public service reforms in Sri Lanka, none have yet assessed the impact of the third and the most recent wave of reforms in the form of BPR regime. From our findings in the literature section, we already know that Deshani et al performed a cursory study of the three waves and his findings were mostly related to employment reforms [9]. As compared to the 3rd wave, the 1st and the 2nd waves have been mostly economy-related reforms.…”

Section: Discussionmentioning

confidence: 56%

“…McCourt performed a cursory study of the three waves, and his findings were mostly related to employment reforms in Sri Lanka [8]. In the context of PSD in Sri Lanka, Deshani et al noted the problem of the lack of innovation in Sri Lankan public services [9]. His findings indicated lack of a conceptual model with a core strategic leadership, as well as nonchalance towards a culture of achievement.…”

Section: Literaturementioning

confidence: 99%

“…However, the first wave was only partially implemented as most reform measures were hampered by political instability. As noted earlier, Deshani et al asserts that the second wave came with a focus upon structural reform of the management units, but the target areas were not clear and thus resulted in greater mess, and an enlarged public sector with little performance improvement [9]. On the other hand, the third and the most recent wave has undertaken a major strategic shift in the philosophy and the structure of the public service administration.…”

Section: Literaturementioning

confidence: 99%

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An Analysis of the Implementation of Business Process Re-engineering in Public Services

Elapatha

Jehan

2020

Journal of Open Innovation: Technology, Market, and Complexity

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Sri Lankan public service apparatus has a long colonial heritage, and all of that has not been in line with the requirements of a 21st century public service expectations. However, the increasing societal pressure for the delivery of more modern public services has forced it to undergo a major overhaul of its business process. In this paper, we assess the impact of the recent efforts at business process reengineering (BPR) in public service. We estimate the overall as well as relative efficiency of public service delivery across various ministries and departments of the Sri Lankan government. A broad-based Likert scale field survey on a five-point scale was carried out and performance data were collected. We applied a non-parametric data envelopment analysis (DEA) to estimate the overall and relative efficiency of the public service delivery across 29 departments and ministries (D&Ms) and the departments of the government of Sri Lanka. Our results show that, save for a few, most D&Ms have a potential for improving the performance. The performance enhancement is desirable both from an input as well as output perspectives. Moreover, our results indicate significant scale inefficiencies associated with the performance of ministries and departments that are engaged in public service delivery (PSD) in the country. The authors have also indicated towards critical success factors for a wider deployment of the study’s findings in the conclusion.

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Article Review: Entrepreneurship in Public Management: The Case of Sri Lankan Administrative Service (SLAS) by R. Lalitha S. Fernando (2006)

Gunasekara

2023

IJGPPA

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The application of the concept of entrepreneurship in public sector management is subject to criticism but it is very familiar in the context of the business field. Entrepreneurial behavior in the private sector is a very old but very important and popular concept that is practiced by managers and entrepreneurs aiming to improve organizational performance. The concept has not been given adequate attention in the public sector. The central theme of the paper is to highlight the concept of managerial entrepreneurship in improving the public sector’s organizational performance. This is a review article titled “Entrepreneurship in Public Management: The Case of Sri Lankan Administrative Service (SLAS)” written by Fernando, (2006). This paper explores the applicability of Managerial Entrepreneurship (ME) in selected public sector organizations with some practical examples. The findings of this paper highlight factors affecting ME motivation to achieve, leadership skills, goal clarity, managerial autonomy, performance-based reward system, citizen participation, and public support. This paper also describes the nature of ME in the public sector and critiques the concept of entrepreneurship in the public sector. Drawing on this literature review, recommendations for future research and the possibility of applications of ME in other areas of the public sector are proposed. Key Words: Managerial Entrepreneurship, Public Sector, Sri Lanka

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Public Entrepreneurship and Delivering Public Services Effectively: A Study in Public Organizations in Galle District, Sri Lanka

Cited by 4 publications

References 4 publications

Systematic Innovation Based BPR Regime—A Factors Analysis

Systematic Innovation Based BPR Regime—A Factors Analysis

An Analysis of the Implementation of Business Process Re-engineering in Public Services

Article Review: Entrepreneurship in Public Management: The Case of Sri Lankan Administrative Service (SLAS) by R. Lalitha S. Fernando (2006)

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