“…Online platforms offer an ideal place to reach an ever-expanding audience whose reliance grows stronger in crisis circumstances ( Procopio and Procopio, 2007 , Stephens and Malone, 2009 ). Due to its interactive and participatory nature, social media also provides great potential for public engagement during crisis situations ( Agostino and Arnaboldi, 2016 , Bonsón et al, 2019 , Chen et al, 2020 , Guidry et al, 2017 , Landi et al, 2021 ). Social media can thus be used not only as a complementary channel to release crisis information, but also a tool to monitor public opinions, promote social cohesion, and foster support ( Alexander, 2014 , Zhang et al, 2019 ).…”