Public administrators as storytellers: Nurturing narrative competence to enrich their professional identity

Manoharan, Aroon; Rangarajan, Nandhini

doi:10.1080/10841806.2022.2086753

Cited by 3 publications

(2 citation statements)

References 33 publications

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“… 43 ,p.474 While each person will have their own story and in time develop their own unique approach to telling this, there are techniques which can be taught to help personal stories take shape and impact on an audience. 44 People with lived experience may innately reflect story telling principles such as being authentic and true, but being aware of these tools would be helpful in communicating their message. 23 Similarly, there are story telling approaches which leaders can apply to galvanise groups not only to engage but to act.…”

Section: Discussionmentioning

confidence: 99%

“…This reflects wider studies which emphasise the importance of storytelling to ‘create both a vision of the future and a coherent sense of the past’ 43 . p.474 While each person will have their own story and in time develop their own unique approach to telling this, there are techniques which can be taught to help personal stories take shape and impact on an audience 44 . People with lived experience may innately reflect story telling principles such as being authentic and true, but being aware of these tools would be helpful in communicating their message 23 .…”

Section: Discussionmentioning

confidence: 99%

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Just a story? Leadership, lived experience and integrated care

Miller,

Ehrenberg,

Jackson

et al. 2024

Health Expectations

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BackgroundIntegrated care is based around values of involvement and shared decision‐making, but these are not often reflected within planning and implementation. Barriers include continued emphasis on professional and managerial perspectives, skills gaps on how best to engage people and communities and insufficient investment in involvement infrastructure. Despite such challenges, people with lived experience have still led changes in policy and services.DesignQualitative study involving 25 participants with lived experience from 12 countries. Participants shared their background stories and engaged in semistructured interviews relating to leadership identity, experience of influencing and personal learning. Transcripts were analysed through a framework approach informed by narrative principles.ResultsParticipants were motivated by their own experiences and a wish to improve care for future individuals and communities. Sharing their story was often the entry point for such influencing. Participants gained skills and confidence in story telling despite a lack of support and development. Many felt comfortable being described as a leader while others rejected this identity and preferred a different title. No common alternative term to leader was identified. Influencing services required considerable personal cost but also led to new networks, skills development and satisfaction when change was achieved.DiscussionLeadership within integrated care is often awarded to those with structural power related to management or clinical seniority. People with lived experience are though uniquely placed to identify what needs to change and can develop inspiring visions based around their personal stories. Claiming identity as leader can be challenging due to traditional notions of who is eligible to lead and unwillingness by professionals and managers to grant such identity.ConclusionsPeople with lived experience should be recognised as leaders of integrated care and have access to developmental opportunities and practical support to strengthen their skills, including that of storytelling.Patient and Public ContributionThe research was instigated on the request of a community advisory board of people with lived experience who shaped its design, contributed to the analysis and informed the conclusions and implications.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Just a story? Leadership, lived experience and integrated care

Miller,

Ehrenberg,

Jackson

et al. 2024

Health Expectations

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Animals in public service: A narrative inquiry

Mitchell

2024

Administrative Theory & Praxis

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The visualization of public information: Describing the use of narrative infographics by U.S. municipal governments

Dailey

Gilmore

Rangarajan

2022

Public Policy and Administration

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Narrative infographics present information in a visual, easy-to-understand format and are organized such that the information conveys a story. Public administrators are increasingly using narrative infographics to disseminate information, yet research has yet to investigate exactly how this technological form of storytelling is being used. To fill this gap, we use narrative theory to guide our exploration to uncover how U.S. municipal governments are using narrative infographics. We analyzed 322 infographics using visual content analysis, coding each infographic by government function, policy area, usability factor, and narrative elements. Our research shows that narrative infographics are widely used at the municipal level, most notably for informing the public about various issues but more specifically for communicating information about planning, evaluation and risk. Public health and safety were most frequently addressed by municipal government infographics. Furthermore, we discuss implications of this research for public affairs research, education and practice.

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Public administrators as storytellers: Nurturing narrative competence to enrich their professional identity

Cited by 3 publications

References 33 publications

Just a story? Leadership, lived experience and integrated care

Just a story? Leadership, lived experience and integrated care

Animals in public service: A narrative inquiry

The visualization of public information: Describing the use of narrative infographics by U.S. municipal governments

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