Psychometric Properties of the CAHPS™ 1.0 Survey Measures

Abstract

The CAHPS 1.0 survey instrument appears to have excellent psychometric properties.

analysis & commentary Measuring Patient Experience As A Strategy For Improving Primary Care

“…[1][2][3][4] In recent years, much progress has been made in the science of measuring important aspects of the patient care experience, most notably through the development and use of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) suite of patient experience survey tools. [5][6][7][8][9][10][11] However, faced with multiple priorities and resource demands, health systems and providers may question the clinical and business value of collecting, analyzing, and acting upon data on patients' experiences of care.…”

Psychometric Performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS)4.0 Adult Health Plan Survey

“…By contrast, reports of care capture the specific experiences with care in terms of what did or did not occur from the enrollee's perspective, and they are inherently more "objective". The global ratings items and items assessing willingness to recommend one's doctor or health plan to others items are "bottom-line indicators of allegiance or commitment" [2]. Enrollees who favorably rate their doctor are much more likely to provide positive recommendations of their personal doctor to others [2].…”

“…While psychometric evaluations of previous versions of the CAHPS survey instruments have been reported (e.g., Health Plan [2][3][4], Hospital [5][6][7][8], Medical Group [9,10]), similar evaluations have not been reported for the CAHPS 4.0 Health Plan Survey. Hence, the objective of this study was to assess the psychometric performance of a preliminary version of the CAHPS 4.0 Health Plan Survey.…”

The Translating Research Into Action for Diabetes (TRIAD) Study

“…A patient survey, administered either by computer-assisted telephone interview or in writing, assesses sociodemographic characteristics, recommended diabetes care services received, and general health status and quality of life measures (the 12-item short-form health survey and the 5-item EuroQOL diabetesspecific symptom scale) (22)(23)(24). It also assesses access to care, patient satisfaction (the Consumer Assessment of Health Plans Survey), diabetes education received, participation in self-care activities, disease management, and financial barriers (25). The TRIAD study's medical record review includes data abstracted from paper and electronic medical records during the 18 months before the patient survey.…”