Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization

Abstract

Background:The business process outsourcing (BPO) sector is a contemporary work setting in India, with a large and relatively young workforce. There is concern that the demands of the work environment may contribute to stress levels and psychological vulnerability among employees as well as to high attrition levels.Materials and Methods:As part of a larger study, questionnaires were used to assess psychological distress, burnout, and coping strategies in a sample of 1,209 employees of a BPO organization.Results:The analysis indicated that 38% of the sample had significant psychological distress on the General Health Questionnaire (GHQ-28; Goldberg and Hillier, 1979). The vulnerable groups were women, permanent employees, data processors, and those employed for 6 months or longer. The reported levels of burnout were low and the employees reported a fairly large repertoire of coping behaviors.Conclusions:The study has implications for individual and systemic efforts at employee stress management and workplace prevention approaches. The results point to the emerging and growing role of mental health professionals in the corporate sector.

Predictors of Burnout Syndrome in psychologists

“…The attempt to deal with interpersonal stressors by using emotion-focused strategies temporarily relieves the tension, but it does not solve the problem and may be one of the possible consequences of the decrease in the feeling of competence at work. Similar results have been found in studies conducted by Gould, Watson, Price, and Valliant (2013) and Machado, Sathyanarayanan, Bhola, and Kamath (2013).…”

Perceived organizational support and intention to remain: The mediating roles of career success and self‐esteem

“…Research that recruited 13 000 Canadian employees indicated that employees who were more willing to stay in their present organizations were more satisfied with their work. 11,12 Results of research from 62 nursing units in three states of Australia highlighted the high cost of recruitment and training for employees and their specific job skills, which posed some of the most difficult challenges for the organizations 13 and threatened work quality. In the nursing field, research has shown nurses' quit rate as a rising trend.…”

“…8 Shortage of employees required the institution to spend more time on training new staffs with the necessary job skills for their working processes. 11,12 Results of research from 62 nursing units in three states of Australia highlighted the high cost of recruitment and training for employees and their specific job skills, which posed some of the most difficult challenges for the organizations 13 and threatened work quality. It is therefore essential to explore how to increase employees' intention to remain.…”

Prevalence of Work Related Psychological and Musculoskeletal Problems among Business Process Outsourcing Workers

“…And neck, hip/buttocks accounts for about 51% and is the maximum of the musculoskeletal pain. Upper limb has high prevalence of musculoskeletal symptoms especially in neck-shoulder region [9]. The symptoms of neck 39%, shoulder 22%, hand and wrist 10%.…”