Psychological distress in a social media content moderator: A case report

Benjelloun, Roukaya; Otheman, Yassine

doi:10.29328/journal.apmh.1001024

Cited by 6 publications

(3 citation statements)

References 9 publications

(7 reference statements)

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“…Trauma resulting from the use of digital health technologies (herein known as technology-mediated trauma) is becoming common with the increasing use of digital health interventions [12][13][14]. While technology-mediated trauma started emerging in social media platforms [15][16][17], emerging evidence shows that digital health technologies, especially patient-facing digital health technologies can also trigger or facilitate technology-mediated trauma depending on its' interface design [18,19]. Indeed, technology-mediated trauma perpetrated through digital health platforms may produce worse outcomes due to the potentially vulnerable nature of people who uses such technologies (ie, patients).…”

Section: Technology-mediated Traumamentioning

confidence: 99%

Trauma-Informed Care in Digital Health Technologies: Protocol for a Scoping Review

Abdulai¹,

Naghdali²,

Ghirmay³

et al. 2023

JMIR Res Protoc

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Background The use of digital health technologies is becoming increasingly common across the globe as they offer immense potential to enhance health care delivery by promoting accessibility, flexibility, and personalized care, connecting patients to health care professionals, and offering more efficient services and treatments to remote residents. At the same time, there is an increasing recognition of how digital health can inadvertently foment psychological trauma. This phenomenon has led to the adoption of trauma-informed care in designing and deploying digital health technologies. However, how trauma-informed care is defined and characterized, and the various trauma-informed care strategies used in designing and deploying digital health technologies remain unexplored. Objective This scoping review aims to explore and synthesize the literature on how trauma-informed care is defined and characterized in digital health and the various trauma-informed care principles, strategies, or recommendations used in designing and deploying digital health. Methods This review will draw on the Joanna Briggs Institute’s updated methodological guidance for scoping reviews. A search will be conducted on CINAHL, PubMed, Embase, Compendex Engineering Village, Web of Science, Scopus, and PsycINFO. This review will consider published research studies and unpublished work (gray literature). Studies will be included if they applied trauma-informed care in designing or deploying digital health for patients across all geographical locations or provide trauma-informed recommendations on how web developers should develop digital health. Studies will be limited to publications within the past 10 years and studies in all languages will be considered. Two independent reviewers will screen the titles and abstracts, and then perform a full-text review. Data will be extracted into a data extraction tool developed for this study. Results The scoping review was undergoing a full search as of April 2023. The main results will synthesize the peer-reviewed and gray literature on adopting trauma-informed care practices in digital health research and development. The study is expected to be completed by December 2023 and the results are expected to be published in a peer-reviewed journal. Conclusions This review is expected to provide the knowledge base on the adoption of trauma-informed care in designing and deploying digital health. This knowledge can lead to more engaging, and likely, more effective digital health interventions that have less potential for harm. A synthesis of the various trauma-informed care strategies in digital health will also provide a trauma-informed language by enabling researchers and digital health developers to consider trauma as a critical factor in each stage of the design process. International Registered Report Identifier (IRRID) DERR1-10.2196/46842

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Section: Technology-mediated Traumamentioning

confidence: 99%

Trauma-Informed Care in Digital Health Technologies: Protocol for a Scoping Review

Abdulai¹,

Naghdali²,

Ghirmay³

et al. 2023

JMIR Res Protoc

View full text Add to dashboard Cite

show abstract

“…Social media content moderators have to engage with similar material and are described by online platforms as "the first line of defence" from this content for the rest of the online community 13 (p. 8). This material includes lethal violence, self-harm and suicide attempts, and sexual violence perpetrated against adult and child victims [13][14][15] . In this paper, we refer to these professionals as "analysts".…”

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confidence: 99%

A model for secondary traumatic stress following workplace exposure to traumatic material in analytical staff

Woodhams,

Duran

2024

Commun Psychol

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Analytical professionals working in criminal justice and in social media companies are exposed to aversive details of traumatic events. Albeit indirect, exposure in these roles is repeated and can be extreme, including exposure to material containing lethal violence, sexual assault, and serious self-harm, leading to post-traumatic stress disorder and Secondary Traumatic Stress reactions. Incorporating relevant empirical research, this article considers the mechanisms that may contribute to post-exposure post-traumatic stress disorder and Secondary Traumatic Stress reactions in these roles. Building on the Ehlers and Clark model, subsequent extensions, and the authors’ experience of working as, and conducting research with, law enforcement professionals, a new model is proposed to explain post-exposure post-traumatic stress disorder/Secondary Traumatic Stress reactions.

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“…These moderators develop psychological problems as they encounter the worst content on these social networks. One of the many is the case study [49], in which the authors examine the impact of harmful content on moderators of social networks. According to other studies, the content is so harmful that the psychological damage to the moderators can be compared to post-traumatic stress in military personnel deployed in real combat.…”

mentioning

confidence: 99%

The Impact of Fake News on Traveling and Antisocial Behavior in Online Communities: Overview

Stupavský,

Dakić,

Vranić

2023

Applied Sciences

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The concept of “fake news” has become widespread in recent years, especially with the rise of the Internet. Fake news has become a worldwide phenomenon in the consumption of online information, as it is often designed to look like real news and is widely shared on social networks. Concerns regarding the possible detrimental effects of fake news on the public’s knowledge of events and topics, as well as on democracy and public discourse in general, have arisen as a result of the rise of social networks. This article aims to provide a summary of a scientific investigation of antisocial behavior from historical research, conceptual analysis, and qualitative research in the form of a case study method. With the aim of analyzing online forums and the concept of disinformation using fake news, its implications have consequences that provoke reflection on this phenomenon. In the results, we propose a framework for investigating and evaluating the concepts of fake news and its interaction with other forms of antisocial behavior, including whether we can achieve satisfactory results with a reduced amount of searched text. The desire is to observe whether we can use our proposed procedure with the application of artificial intelligence with the VADER BERT model in combination with the intensity of individual types of sentiment.

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Psychological distress in a social media content moderator: A case report

Cited by 6 publications

References 9 publications

Trauma-Informed Care in Digital Health Technologies: Protocol for a Scoping Review

Trauma-Informed Care in Digital Health Technologies: Protocol for a Scoping Review

A model for secondary traumatic stress following workplace exposure to traumatic material in analytical staff

The Impact of Fake News on Traveling and Antisocial Behavior in Online Communities: Overview

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