Psychological Counseling Model Proposal for Reducing Violence in Emergency Services
Yüksel Demirel
Abstract:Violence is destructive and back-breaking not only for health workers but also for patients and their relatives and leads to various emotional and physical injuries, job dissatisfaction, and absenteeism. It causes fatal mistakes and has a negative impact on the quality of service. On the other hand, patients and their relatives may be anxious, nervous, sensitive, or tend to show anger due to their situation. Such reasons may bring patients and their relatives face to face with the health workers who should be … Show more
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