Provision of facilities management services in Sri Lankan commercial organisations

Perera, B.A.K.S.; Ahamed, M.H.S.; Rameezdeen, Raufdeen; Chileshe, Nicholas; Hosseini, M. Reza

doi:10.1108/f-12-2014-0102

Cited by 18 publications

(22 citation statements)

References 32 publications

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“…According to Bazeley [58], the adequacy of the sample size of ten is tenable because saturation could occur with any number greater than six. As pointed out by some previous researchers, the size of the sample in qualitative research becomes irrelevant when the population considered is a small group with experience of a specified topic [59,60]. The participants were classified into three groups: academic staff, administrative staff, and students.…”

Section: Data Collection and Analysismentioning

confidence: 99%

Organisational Justice Analysis of Facility Managers’ Responses to User’s Post-Occupancy Feedback

2021

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There has been growing interest in how to foster collaborative relationships between facility managers and end-users to obtain user-centred post-occupancy data for improving design and user satisfaction. Despite this attempt, there is little understanding on how facility managers respond to user feedback and its impact on user post-feedback behaviours. Drawing from theoretical insights from organisational justice, organisational response, and service quality studies and using a case study of higher education facilities in Australia, how facility managers manage user feedback to drive collaboration between facility managers and users during occupancy is explored. Various methods were used in this case study research, including document analysis, interviews, and observations. The research findings indicate that facilitation, timeliness, redress, apology and explanation, and attentiveness and efforts are applicable to facilities management (FM) services and could influence user post-feedback behaviour. Current responses to user feedback are not satisfactory, resulting in a poor relationship between facility managers and users that negates service acceptance and the engagement in a positive word-of-mouth. To foster more facility manager–user collaborative relationships in post-occupancy evaluation, and position FM as a service organisation, there is a need for improvements in current FM responses to user feedback and the effective management of user post-feedback behaviours.

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Section: Data Collection and Analysismentioning

confidence: 99%

Organisational Justice Analysis of Facility Managers’ Responses to User’s Post-Occupancy Feedback

2021

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“…FM entails the responsibility for: “the safe operation and maintenance of a corporation or organization’s real estate as well as its systems” (Levitt, 2013, p. 7). The amorphous range of FM operations and maintenance (O&M) activities contribute significantly to costs during the building’s whole lifecycle (Perera et al , 2016). According to the figures published by the International Facility Management Association (FMA), 57.5 per cent of total cost occurs in the O&M phase (Teicholz, 2013).…”

Section: Bim Integration Into Fmmentioning

confidence: 99%

Integrating BIM into facility management

Hosseini

Roelvink²,

Papadonikolaki

et al. 2018

IJBPA

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PURPOSEIntegrating Building Information Modelling (BIM) into Facility Management (FM) has generated fervent debate within extant literature given an increasing realisation amongst practitioners that the majority of BIM benefits reside within whole-lifecycle management. Converting a building's in-use data and information into tangible business knowledge to augment FM performance is crucial for business growth and prosperity.Yet curiously, scant academic attention has been paid to investigating the data and information hand-over process through BIM required by FM. This study addresses this knowledge gap. DESIGN/METHODOLOGYThe research approach adopted draws upon pertinent BIM in FM literature and a qualitative discourse accrued via focus group meetings of Australian FM experts. FINDINGSThe study's findings are presented as a data and information typology matrix which captures the associations among different forms of data ownership, FM service delivery categories and data and information typologies for using BIM in FM. PRACTICAL IMPLICATIONSAnalysis results will prove invaluable for policy-makers, researchers and practitioners by providing a relevant data and information typology and capturing the complex associations in the process of integrating BIM into FM. ORIGINALITY/VALUEThis study contributes to the field by providing a better understanding of different forms of data and information, required by members of a facility management team. The original insight shared here is the necessity to consider a distinctive array of interests and the potential for using different forms of data and information when integrating BIM into FM. 2 KEYWORDSBuilding Information Modelling (BIM); Facility Management; Information requirements, Typology matrix.

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“…As the interviews were seen as a part of a qualitative mini study to complement the literature and inform the quantitative phase, having three interviewees based on purposive sampling criteria was deemed adequate. even more, as argued by Perera et al (2016), the number of interviewees in such qualitative mini studies is irrelevant because the value of the study comes from the final quality of data collated from the literature and enhanced through the interviews.…”

Section: Interviewsmentioning

confidence: 99%

Managing the financial risks affecting construction contractors: implementing hedging in Sri Lanka

Fernando

Hosseini

Zavadskas

et al. 2017

International Journal of Strategic Property Management

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The aim of this study is to ascertain the major financial risks affecting construction contractors in Sri Lanka and to investigate the suitability of available hedging techniques as remedial solutions in managing such financial risks. To this end, the study identifies the most serious financial risks and the most commonplace hedging techniques to deal with the identified risks for Sri Lankan contractors through three unstructured interviews and a questionnaire survey administered among financial experts resulting in 33 duly completed responses. Analysis of the results is performed mainly using Analytic Hierarchy Process (AHP) methodology. As per the findings, the most serious financial risk affecting contractors was found to be associated with variations in material prices. The most commonplace hedging technique used by contractors to deal with the identified financial risks was 'forward contracts'. The study prioritises the hedging techniques with respect to their suitability for dealing with financial risks in form of an integrated model. This study provides an illuminating insight into financial risks and measures to mitigate them through implementing hedging techniques with a focus on construction contracting in Sri Lanka. The findings can be held up as examples for other developing countries suffering from similar issues.

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Provision of facilities management services in Sri Lankan commercial organisations

Cited by 18 publications

References 32 publications

Organisational Justice Analysis of Facility Managers’ Responses to User’s Post-Occupancy Feedback

Organisational Justice Analysis of Facility Managers’ Responses to User’s Post-Occupancy Feedback

Integrating BIM into facility management

Managing the financial risks affecting construction contractors: implementing hedging in Sri Lanka

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