Proving That Pharmaceutical Care Makes a Difference in Community Pharmacy

Posey, L. Michael

doi:10.1331/108658003321480669

Cited by 28 publications

(30 citation statements)

References 4 publications

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“…These services range from blood lipid management and diabetes education to smoking cessation programmes and cancer risk assessment (Bluml et al ., 2000; Rodriguez de Bittner and Haines, 1997; Kennedy and Small, 2002; Giles et al ., 2001). Although new pharmacist‐provided patient care and disease management programmes are being developed, these services are rarely provided in the community pharmacies where most people encounter pharmacists (Posey, 2003). Thus, it is very unlikely that the general public has a pre‐conceived market price for such services.…”

Section: Experimental Designmentioning

confidence: 99%

Eliciting Willingness to Pay Without Bias: Evidence from a Field Experiment

Blumenschein

Blomquist

Johannesson

et al. 2007

The Economic Journal

295

224

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Concern exists that hypothetical willingness to pay questions overestimate real willingness to pay. In a field experiment, we compare two methods of removing hypothetical bias, a cheap talk approach and a certainty approach, with real purchases. We find evidence of hypothetical bias for unadulterated contingent valuation. Contingent valuation with certainty statements removes the hypothetical bias, but the cheap talk approach has no significant impact. Our findings suggest that willingness to pay can be accurately estimated by adding a simple follow-up question about the certainty of responses and that cheap talk is not a generally effective approach.

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Section: Experimental Designmentioning

confidence: 99%

Eliciting Willingness to Pay Without Bias: Evidence from a Field Experiment

Blumenschein

Blomquist

Johannesson

et al. 2007

The Economic Journal

295

224

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“…Pharmacists in all practice settings, including community pharmacy, are increasingly encouraged to provide pharmaceutical care. Community pharmacists are in a distinctive position to identify, prevent, and resolve drug-related problems in ambulatory patients, and data suggests that community-based pharmacy services can improve health outcomes 3,4. The pharmaceutical care framework assumes a patient–pharmacist professional relationship that is based upon caring, trust, communication, cooperation, and mutual decision making in which the pharmacist works very closely with the patient to promote health, to prevent disease, and to insure that drug therapy is safe and effective 5.…”

Section: Introductionmentioning

confidence: 99%

Public’s attitudes towards community pharmacy in Qatar: a pilot study

Hajj¹,

Salem²,

Mansoor³

2011

PPA

111

155

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ObjectivesTo assess the public’s attitudes towards the community pharmacist’s role in Qatar, to investigate the public’s use of community pharmacy, and to determine the public’s views of and satisfaction with community pharmacy services currently provided in Qatar.Materials and methodsThree community pharmacies in Qatar were randomly selected as study sites. Patients 16 years of age and over who were able to communicate in English or Arabic were randomly approached and anonymously interviewed using a multipart pretested survey.ResultsOver 5 weeks, 58 patients were interviewed (60% response rate). A total of 45% of respondents perceived community pharmacists as having a good balance between health and business matters. The physician was considered the first person to contact to answer drug- related questions by 50% of respondents. Most patients agreed that the community pharmacist should provide them with the medication directions of use (93%) and advise them about the treatment of minor ailments (79%); however, more than 70% didn’t expect the community pharmacist to monitor their health progress or to perform any health screening. Half of the participants (52%) reported visiting the pharmacy at least monthly. The top factor that affected a patient’s choice of any pharmacy was pharmacy location (90%). When asked about their views about community pharmacy services in Qatar, only 37% agreed that the pharmacist gave them sufficient time to discuss their problem and was knowledgeable enough to answer their questions.ConclusionThis pilot study suggested that the public has a poor understanding of the community pharmacist’s role in monitoring drug therapy, performing health screening, and providing drug information. Several issues of concern were raised including insufficient pharmacist– patient contact time and unsatisfactory pharmacist knowledge. To advance pharmacy practice in Qatar, efforts may be warranted to address identified issues and to promote the community pharmacist’s role in drug therapy monitoring, drug information provision, and health screening.

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“…1 Pharmaceutical care aims to meet the drug-related needs of individuals and communities and has become a primary focus for the pharmacy profession. 1 Pharmaceutical care aims to meet the drug-related needs of individuals and communities and has become a primary focus for the pharmacy profession.…”

Section: Introductionmentioning

confidence: 99%

Consumer attitudes towards community pharmacy services in Saudi Arabia

Bawazir

2004

International Journal of Pharmacy Practice

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Objective The purpose of this study was to determine consumer attitudes towards community pharmacy and their preferences for the introduction of new services. Methods A self‐completion questionnaire was developed and 1,144 consumers in 55 community pharmacies were invited to complete it. The questionnaire covered consumers' choice of pharmacy; their perceptions of, and actual interactions with, community pharmacists; advice from pharmacists about general health and prescribed medicines; and privacy in the pharmacy. Respondents were asked for their views about five possible new services. Setting The study was based in community pharmacies in Riyadh City, Saudi Arabia. Key findings The response rate was 79.6%. Fifty‐nine per cent of respondents often or sometimes visited a particular pharmacy. One‐quarter of respondents perceived community pharmacists as having a good balance between health and business matters, while 56.1% thought pharmacists were more concerned with the business. The majority of respondents (69.7%) said they felt comfortable asking the pharmacist for advice. Just under half (44.8%) felt that pharmacists allowed them enough time to discuss their problem fully and listened well. In addition, 58.5% of respondents indicated that their pharmacists showed sensitivity to privacy by speaking more quietly across the counter. In 14.4% of situations pharmacists were reported to use a private area within the pharmacy when discussing personal or private matters. Most respondents (65.2%) indicated that their pharmacist was willing to discuss their health problems and tried to understand their feelings. Consumers' priorities for new services were: monitoring blood pressure; measuring weight, height and temperature; monitoring blood sugar; and monitoring cholesterol. Conclusion This study showed that most pharmacy customers feel comfortable seeking advice from their pharmacist. Although many pharmacists were reported to show sensitivity to a possible lack of privacy in the pharmacy, few respondents reported that their pharmacy had a private area for discussion. Customers' views on possible new services were generally positive, with the exception of patient medication records.

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Proving That Pharmaceutical Care Makes a Difference in Community Pharmacy

Cited by 28 publications

References 4 publications

Eliciting Willingness to Pay Without Bias: Evidence from a Field Experiment

Eliciting Willingness to Pay Without Bias: Evidence from a Field Experiment

Public’s attitudes towards community pharmacy in Qatar: a pilot study

Consumer attitudes towards community pharmacy services in Saudi Arabia

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Proving That Pharmaceutical Care Makes a Difference in Community Pharmacy

Cited by 28 publications

References 4 publications

Eliciting Willingness to Pay Without Bias: Evidence from a Field Experiment

Eliciting Willingness to Pay Without Bias: Evidence from a Field Experiment

Public&rsquo;s attitudes towards community pharmacy in Qatar: a pilot study

Consumer attitudes towards community pharmacy services in Saudi Arabia

Contact Info

Product

Resources

About

Public’s attitudes towards community pharmacy in Qatar: a pilot study