Providing assistive technology in Italy: the perceived delivery process quality as affecting abandonment

Federici, Stefano; Borsci, Simone

doi:10.3109/17483107.2014.930191

Cited by 72 publications

(71 citation statements)

References 33 publications

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“…Similarly, what consumers might want from their AT service delivery has often been inferred from studies focussed upon products or services, for example, the need for information, education, product range, context-appropriate products and service/maintenance [4,96]. However, emphasis on identifying and valuing user priorities and preferences around AT services and provision is growing [28,[97][98][99][100]. For example, De Jonge et al [101] recently described nine priorities developed by and validated with Australian AT users ( Table 2).…”

Section: Measuring Outcomesmentioning

confidence: 99%

Assistive technology and people: a position paper from the first global research, innovation and education on assistive technology (GREAT) summit

Desmond

Layton

Bentley

et al. 2018

Disability and Rehabilitation: Assistive Technology

136

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Assistive technology (AT) is a powerful enabler of participation. The World Health Organization's Global Collaboration on Assistive Technology (GATE) programme is actively working towards access to assistive technology for all. Developed through collaborative work as a part of the Global Research, Innovation and Education on Assistive Technology (GREAT) Summit, this position paper provides a "state of the science" view of AT users, conceptualized as "People" within the set of GATE strategic "P"s. People are at the core of policy, products, personnel and provision. AT is an interface between the person and the life they would like to lead. People's preferences, perspectives and goals are fundamental to defining and determining the success of AT. Maximizing the impact of AT in enabling participation requires an individualized and holistic understanding of the value and meaning of AT for the individual, taking a universal model perspective, focusing on the person, in context, and then considering the condition and/or the technology. This paper aims to situate and emphasize people at the centre of AT systems: we highlight personal meanings and perspectives on AT use and consider the role of advocacy, empowerment and co-design in developing and driving AT processes.

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Section: Measuring Outcomesmentioning

confidence: 99%

Assistive technology and people: a position paper from the first global research, innovation and education on assistive technology (GREAT) summit

Desmond

Layton

Bentley

et al. 2018

Disability and Rehabilitation: Assistive Technology

136

View full text Add to dashboard Cite

show abstract

“…In line with Federici and Borsci (2014), doworthiness and useworthiness, as well as usability and environments of use (Mirza, Gossett Zakrajsek, & Borsci, 2012), are factors that have to be considered by providers during the process of technology selection and delivery. In fact, a strong relationship was found between the quality of the delivery processes of providers and the likelihood of technology abandonment.…”

Section: Personal and Technology Factorsmentioning

confidence: 99%

Why people use and don’t use technologies: Introduction to the special issue on assistive technologies for cognition/cognitive support technologies

Scherer

Federici

2015

NRE

Self Cite

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Abstract. This special issue focuses on assistive technologies for cognition/cognitive support technologies as well as the ways in which individuals are assessed and trained in their use. We provide eleven diverse articles that give information on products, why they are used and not used, and best professional practices in service provision. Our goal is to highlight a broad topic that has received limited research investigation and offer an insight into how different countries and programs are promoting access to and use of assistive technologies for cognition/cognitive support technologies

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“…This highlights the need for follow-up to provide required support and make the necessary adjustments to resolve issues. The need for follow-up continues to be promoted in the literature as being essential to quality AT service delivery [8,[32][33][34], but the benefits of or barriers to undertaking follow-up have not been extensively researched.…”

Section: Discussionmentioning

confidence: 99%

Capturing the True Value of Assistive Technologies to Consumers in Routine Outcome Measurement

Jonge

Stevens²

2016

Technologies

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(1) Background: Recent reforms in Australia, providing people with disability and older people with choice and control over allocated funding, have altered consumer expectations and transformed the landscape of assistive technology (AT) service provision. The purpose of this study is to report on the routine AT outcomes of people who accessed an AT consultation service and examine how well these capture the impact of AT on their lives; (2) Methods: This study, which uses mixed methods for concurrent triangulation of the data, reports on the outcomes for 127 people who acquired a range of assistive technology in 2015 and examines the adequacy of an existing service outcome framework in capturing the true value of these technologies to AT users. Outcome data was routinely collected by a community service 2-4 months following an AT consultation. A telephone or face-to-face interview gathered demographic information as well as AT outcomes, using two standardized tools, the Individualized Prioritised Problem Assessment (IPPA) and the EATS 6D. Qualitative comments relating to the impact of the AT on the person's life were also documented; (3) Results: The acquired AT generally met or exceeded expectations of the person using the AT and the attending health professional. Overall, people experienced decreased difficulty and increased feelings of autonomy, with most of the reported improvements identified in mobility and usual activities; (4) Conclusion: Routine outcome data provide some evidence of the value of AT in addressing concerns as identified by clients. Qualitative data, which captured the impact of AT on people's lives, suggest that the empowering and transformative aspects of AT are not currently being captured by existing measures.

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Providing assistive technology in Italy: the perceived delivery process quality as affecting abandonment

Abstract: Background: this study was an extension of research which began in the Umbria region in 2009.

Cited by 72 publications

References 33 publications

Assistive technology and people: a position paper from the first global research, innovation and education on assistive technology (GREAT) summit

Assistive technology and people: a position paper from the first global research, innovation and education on assistive technology (GREAT) summit

Why people use and don’t use technologies: Introduction to the special issue on assistive technologies for cognition/cognitive support technologies

Capturing the True Value of Assistive Technologies to Consumers in Routine Outcome Measurement

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