Providing A High-Performing Commerce Site

Rabin, Steven

doi:10.1201/1078/43198.18.4.20010901/31464.5

Cited by 6 publications

(3 citation statements)

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“…We adopt fortable when interacting with the company. Website quality depends upon both its content and its ease of use (Rabin, 2001). The better a company website, the greater the probabilities of success in the virtual market.…”

Section: Introductionmentioning

confidence: 99%

Key website factors in e-business strategy

Hernández

Jiménez

Martín

2009

International Journal of Information Management

159

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Section: Introductionmentioning

confidence: 99%

Key website factors in e-business strategy

Hernández

Jiménez

Martín

2009

International Journal of Information Management

159

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“…type and display of content, was spun off from system quality , i.e. site design factors that are more technical in nature (Heldal et al , 2004; Miranda and Bañegil, 2004; Rabin, 2001; Robbins and Stylianou, 2003). During this period, a majority of firms explored moving catalogs online and expanding shopping cart and search engine functionality.…”

Section: Literature Reviewmentioning

confidence: 99%

Website quality for SME wineries: measurement insights

Canziani

Welsh

2016

JHTT

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The study aims to offer a general review of website evaluation, with particular application to the winery tourism field. Automated website evaluation is explored as a complementary tool in the evaluation of small and medium enterprise (SME) winery websites. Design/methodology/approach The study adopted a mixed-method investigation including a critical review of winery website evaluation literature and analysis of winery website scores generated through a free service of a commercial automated evaluation scoring system. Findings No standards currently exist for winery website evaluation metrics and current evaluation processes suffer from human rater bias. An automated evaluation scoring system used in the study was able to discriminate between a sample of known best practice websites and other independently formed samples representing average wineries in the USA and in North Carolina. Research limitations/implications Wineries and other small business tourism firms can benefit by incorporating automated website evaluation and benchmarking into their internet strategies. Reported human rater limitations noted in manual evaluation may be minimized using automated rating technology. Automated evaluation system metrics tend to be updated more frequently and offer better alignment with trending consumer expectations for website design. Originality/value The current study used an automated website quality evaluation tool that serves to move winery website design efforts forward and supports the goals of reputation management for tourism businesses relying on internet marketing.

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“…Every organization can improve by studying the practices of its competitors. Benchmarking is a popular means by which e-commerce firms learn more about themselves by comparing themselves to their competitors (Rabin, 2001).…”

Section: Practicesmentioning

confidence: 99%

Pure Play vs. Bricks-and-Clicks

Zhuang

Lederer

2006

International Journal of E-Business Research

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Pure play and bricks-and-clicks represent today’s two major retailing models. The current study answers four questions comparing the two models in terms of the e-commerce benefits achieved and information systems management practices used to achieve them. It applies a Web-based survey to compare 69 pure plays to 348 bricks-and-clicks retailers in terms of the market expansion, customer service, back-end efficiency, inventory management, and cost reduction benefits reaped, as well as in terms of the benchmarking, process redesign, and planning practices used. It found market expansion as the top benefit for both types of retailers. Pure plays exceed bricks-and-clicks at achieving back-end efficiency, inventory management, and cost reduction benefits. Pure play retailers apply benchmarking to reap their benefits while bricks-and-clicks retailers use process redesign and planning to reap theirs. Pure play retailers are better able to utilize benchmarking to realize market expansion and customer service benefits. On the other hand, bricks-and-clicks retailers are better able to utilize process redesign to realize inventory management and cost reduction benefits. The findings suggest potential directions for future research as well as electronic retail practice.

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Providing A High-Performing Commerce Site

Cited by 6 publications

References 0 publications

Key website factors in e-business strategy

Key website factors in e-business strategy

Website quality for SME wineries: measurement insights

Pure Play vs. Bricks-and-Clicks

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