2020
DOI: 10.4995/wpom.v11i2.14776
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Protocol: Triple Diamond method for problem solving and design thinking. Rubric validation

Abstract: <p class="Abstract">There is a set of tools that we can use to improve the results of each of the phases that continuous improvement projects must go through (8D, PDCA, DMAIC, Double diamond, etc.). These methods use divergent techniques, which help generate multiple alternatives, and convergent techniques that help analyze and filter the generated options. However, the tools used in all those frameworks are often very similar. Our goal, in this research, is to develop a comprehensive model that allows i… Show more

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Cited by 7 publications
(4 citation statements)
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“…Although not yet common in the field of management, this approach has been utilized in some studies (Marin-Garcia, Villaescusa & Bonavia, 2019;Robles-Santana, Sanchez-Ruiz & Gomez-Lopez, 2022;Alkurdi & Vazquez-Bustelo, 2022;Marin-Garcia, Garcia-Sabater, Garcia-Sabater & Maheut, 2020;García Magro, Martín-Peña & Díaz-Garrido, 2019;Oltra-Badenes, 2020;Diez-Busto, Sanchez-Ruiz & Fernandez-Laviada, 2020). The description of the intervention is adapted to the recommendations of Marin-Garcia and Alfalla-Luque (2021).…”
Section: Intervention and Methodologymentioning
confidence: 99%
“…Although not yet common in the field of management, this approach has been utilized in some studies (Marin-Garcia, Villaescusa & Bonavia, 2019;Robles-Santana, Sanchez-Ruiz & Gomez-Lopez, 2022;Alkurdi & Vazquez-Bustelo, 2022;Marin-Garcia, Garcia-Sabater, Garcia-Sabater & Maheut, 2020;García Magro, Martín-Peña & Díaz-Garrido, 2019;Oltra-Badenes, 2020;Diez-Busto, Sanchez-Ruiz & Fernandez-Laviada, 2020). The description of the intervention is adapted to the recommendations of Marin-Garcia and Alfalla-Luque (2021).…”
Section: Intervention and Methodologymentioning
confidence: 99%
“…In this identification phase, different organizational management tools and/or techniques based on Lean principles can be applied, such as process diagram [30,31] and VSM [44], IS/NO matrix for the definition of problems, the spaghetti diagram, the Ishikawa diagram [63], 5 whys, or any other available tools for the correct identification and analysis of problems and/or opportunities [64].…”
Section: Subphase 12: Definition Of Improvement Indicators and Target Settingmentioning
confidence: 99%
“…A well-known design thinking model is the Double Diamond Method. An extension to the model, making it more comprehensive and holistic, has been proposed recently and is known as the Triple Diamond model [ 35 , 36 ]. The Triple Diamond Model is a comprehensive framework for design and innovation, consisting of three main phases: Discover, Develop, and Deliver.…”
Section: Introductionmentioning
confidence: 99%
“…Finally, the Deliver phase rigorously tests this blueprint, ensuring the solution is practical and effective. This model stresses a cyclical process, where insights from later stages refine earlier ones, ensuring a user-centered approach to innovation [ 35 , 36 ].…”
Section: Introductionmentioning
confidence: 99%