Protection of the information resources of a library based on analysis of business processes

Rodionova, Z. V.; Бобров, Л. К.

doi:10.3103/s0147688216010032

Cited by 8 publications

(1 citation statement)

References 1 publication

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“…In the context of digital technology, security is the perception that the online tool (i.e., HCPP) being used is secure and will protect the consumer's personal information. This concept is particularly important in the healthcare industry as it has been a top target for cyberattacks (Rodionova & Bobrov, 2016). A data breach, where the recorded health data from an electronic health record stored in the cloud is hacked, would render consumers exposed and vulnerable within this context.…”

Section: Security and Trustmentioning

confidence: 99%

Digital Health Experience: A Regulatory Focus Perspective

O’Connor¹,

Myrden²,

Alkire³

et al. 2021

Journal of Interactive Marketing

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Digital technology is an integral part of today's healthcare, yet little is known about how these technologies affect healthcare customers’ experience. This study uses regulatory focus theory to understand how consumers’ role clarity, perceived usefulness, ease of use (i.e., promotion orientation), security, and trust (i.e., prevention orientation) when using digital health technology affect their experience. A nationwide study shows that customer experience is driven by promotion- and prevention-related variables concurrently. Results also show that customer experience with digital health technology positively affects customers’ attitudes toward using digital technology. This study offers valuable insights for marketers, technology developers, and healthcare managers interested in understanding and improving healthcare customer experience.

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Section: Security and Trustmentioning

confidence: 99%