Protecting Consumers Using Postal and E-Commerce Delivery Services in Competitive European Markets

Hearn, John

doi:10.1007/978-3-319-46046-8_9

Cited by 2 publications

(1 citation statement)

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“…As a result of e-substitution and the economic crisis in the area of traditional postal services (Crew, Brennan, 2014, p. 17), clear downward trends in revenues from activities in the area of letter post in most EU countries, including Poland, are noticed. On the other hand, the importance of package services for business and consumers due to e-commerce (Hearn, 2017;Marcus, Petropoulos, 2017) increases. The purpose of the article is to attempt to recognize the problem which is access to postal infrastructure in the context of selected European countries.…”

Section: Introductionmentioning

confidence: 99%

Regulation of access to postal infrastructure in Poland on the example of selected European Union countries

Drab-Kurowska¹,

Kuściński²

2018

European Journal of Service Management

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The purpose of the article is to attempt to recognize the problem which is access to postal infrastructure in the context of selected European countries. The article presents the following research hypothesis-Increasing the use of postal infrastructure will allow for more effective management and an increase of competitiveness of postal operators. In reference to the assumed goal and adopted hypothesis, the following research question was posed in the article-which model of cooperation in the field of access to postal infrastructure is appropriate? In an attempt to answer the question, the article refers first to the situation on the postal market in Poland. Next, it concentrates on the essence of the postal infrastructure, referring to the basic elements. In addition, it focuses on presenting elements with which the postal operators can achieve a synergy effect. The key element of the article is the presentation of proposals for measures to increase the efficiency in the provision of postal infrastructure.

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Section: Introductionmentioning

confidence: 99%