Proposal of Service Experience Principle and Action Plans for Inclusive Social Media Service Design: Experience of Social Minorities

Abstract

Othering & Belonging Institute, and oversees the Institute's burgeoning research initiatives and ongoing projects. In particular, Stephen leads the Inclusiveness Index initiative, fair housing policy and opportunity mapping project with the Equity Metrics team. Stephen's research focuses on the mechanisms of inter-group inequality, "othering," structural racism, and the design of effective equity interventions as permitted by law. Elsadig Elsheikh is the Global Justice Program Director at the Othering & Belonging Institute. Elsadig's research and writings are on the themes and social dynamics relating to Africa's large-scale land deals, financialization, global food system, global health, human and indigenous peoples rights, state and citizenship, and structural racialization.Samir Gambhir is a Geographic Information Systems (GIS) researcher and manager of the Equity Metrics program at the Othering & Belonging Institute. He has more than fourteen years of experience in the field of mapping, spatial analysis and web-GIS. He has research experience in the areas of social justice, racial equity, planning, health and business, with a focus on human geography.