Proposal of Driving Support Agent Which Speak Based on Politeness Theory

Katagami, Daisuke; Shigemitsu, Yuka; Usami, Mayumi; Tanaka, Takahiro; Kanamori, Hitoshi; Yoshihara, Yoshihiro; Fujikake, Kazuhiro

doi:10.1007/978-3-030-22666-4_17

Cited by 5 publications

(19 citation statements)

References 3 publications

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“…These previous studies provided useful knowledge into the design of DSA utterances, but the experiment has its drawbacks. Additionally, Lee et al (2019) and Miyamoto et al (2019) reported different findings. Lee et al (2019) showed that NPS was accepted by users, while Miyamoto et al (2019) reported that PPS was more acceptable to users than NPS.…”

Section: Introductionmentioning

confidence: 95%

“…Additionally, Lee et al (2019) and Miyamoto et al (2019) reported different findings. Lee et al (2019) showed that NPS was accepted by users, while Miyamoto et al (2019) reported that PPS was more acceptable to users than NPS. Furthermore, neither study verified the validity of DSA utterances in terms of politeness theory.…”

Section: Introductionmentioning

confidence: 95%

“…In recent years, with the goal of enabling a new kind of relationship between humans and cars, there is an increasing amount of research on D riving S upport A gent (DSA) (e.g., robot/virtual character) loaded in a car, which acts like a user’s partner ( Tanaka et al, 2018a , b ; Karatas et al, 2019 ; Lee et al, 2019 ; Miyamoto et al, 2019 ). These agents have intelligent utterance functions and support users by voice utterances, hand gestures, and facial gestures.…”

Section: Introductionmentioning

confidence: 99%

“…In studies related to human–agent and human–robot interactions, and topics that deal with artificial media that conduct social interaction with humans, politeness theory ( Brown and Levinson, 1987 ) is seen as an approach to design utterance that is easily accepted by users ( Salem et al, 2013 ; Torrey et al, 2013 ; Srinivasan and Takayama, 2016 ; Miyamoto et al, 2017 , 2019 ; Lee et al, 2019 ). Politeness theory is a well-known framework on conversation in the fields of pragmatics and sociolinguistics.…”

Section: Introductionmentioning

confidence: 99%

“…It has been reported that people are significantly more receptive of small robots than agents without physicality ( Tanaka et al, 2018a ). On the other hand, Miyamoto et al (2019) conducted an utterance design of a small robot as the DSA based on the politeness strategy; however, their participants were limited to students. The video used in the experiment as stimulus presentation to experimental participants observes the interaction between a user and an agent from a third-party perspective, which means it has not been evaluated from the driver’s perspective.…”

Section: Introductionmentioning

confidence: 99%

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Influence of Social Distance Expressed by Driving Support Agent’s Utterance on Psychological Acceptability

et al. 2021

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In this study, we discuss the psychological acceptability of an utterance strategy used by the Driving Support Agent (DSA). Previous literature regarding DSA suggests that the adoption of a small robot as a form will increase acceptability. However, the agent’s utterance has been reported as a problem faced by the user. Therefore, in this study, we designed the agent’s utterance using politeness strategy as described by Brown and Levinson’s famous sociolinguistics and pragmatics theory and analyzed its acceptability through a participant-based experiment. In this experiment, we used positive and negative politeness strategies (PPS and NPS, respectively). In general, PPS is utilized to reflect the desire to be liked/recognized by others, whereas NPS is utilized to reflect the need for not wanting to be disturbed by others. Based on our results, PPS was rated high compared to NPS (n = 197). Therefore, many participants highly evaluated PPS. However, there was a group of participants who appreciated NPS. There were also participants who evaluated the two strategies equally. The number of participants in these three groups was observed at 4:1:1. This result contributes as an index on the utterance design of the DSA.

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Section: Introductionmentioning

confidence: 95%

Section: Introductionmentioning

confidence: 95%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Influence of Social Distance Expressed by Driving Support Agent’s Utterance on Psychological Acceptability

et al. 2021

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What Linguistic Considerations Should Smart Speakers Adopt in Error Notification?

Miyamoto

2023

Communications in Computer and Information Science

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The role of politeness in human–machine interactions: a systematic literature review and future perspectives

Ribino

2023

Artif Intell Rev

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The growing prevalence of interactions between humans and machines, coupled with the rapid development of intelligent and human-like features in technology, necessitates considering the potential implications that an increasingly inter-personal interaction style might have on human behavior. Particularly, since human–human interactions are fundamentally affected by politeness rules, several researchers are investigating if such social norms have some implications also within human–machine interactions. This paper reviews scientific works dealing with politeness issues within human–machine interactions by considering a variety of artificial intelligence systems, such as smart devices, robots, digital assistants, and self-driving cars. This paper aims to analyze scientific results to answer the questions of why technological devices should behave politely toward humans, but above all, why human beings should be polite toward a technological device. As a result of the analysis, this paper wants to outline future research directions for the design of more effective, socially competent, acceptable, and trustworthy intelligent systems.

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Proposal of Driving Support Agent Which Speak Based on Politeness Theory

Cited by 5 publications

References 3 publications

Influence of Social Distance Expressed by Driving Support Agent’s Utterance on Psychological Acceptability

Influence of Social Distance Expressed by Driving Support Agent’s Utterance on Psychological Acceptability

What Linguistic Considerations Should Smart Speakers Adopt in Error Notification?

The role of politeness in human–machine interactions: a systematic literature review and future perspectives

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