Proposal of an Architecture for the Integration of a Chatbot with Artificial Intelligence in a Smart Campus for the Improvement of Learning

Abstract

Traditional teaching based on masterclasses or techniques where the student develops a passive role has proven to be inefficient methods in the learning process. The use of technology in universities helps to generate active learning where the student's interest improves making him the main actor in his education. However, implementing an environment where active learning takes place requires a great deal of effort given the number of variables involved in this objective. To identify these variables, it is necessary to analyze the data generated by the students in search of patterns that allow them to be classified according to their needs. Once these needs are identified, it is possible to make decisions that contribute to the learning of each student; for this, the use of artificial intelligence is considered. These techniques emulate the processes of human thought using structures that contain knowledge and experience of human experts.Sustainability 2020, 12, 1500 2 of 20 components, the new technologies or also known as emerging technologies. These technologies provide special features to the campuses included in a layered architecture that includes data acquisition with an internet-based approach to things (IoT), cloud computing processing. The data generated from the interaction of the members, as well as those of the administrative management, are analyzed for the obtaining of knowledge and decision-making that provides solutions to the needs of each of the intelligent campus members [4]. However, implementing these technologies has a certain degree of difficulty because when talking about improving learning, this means that smart campuses must provide a personalized education. Smart campuses have many benefits to provide personalized education, among these benefits are that students achieve a deeper understanding of the concepts of a particular subject. It promotes a positive attitude towards learning and consequently, a greater motivation towards the subject [5].Smart campuses have strengthened their educational platforms and have improved their academic management capacity by being able to constantly monitor everything that happens in their vicinity. This is possible through systems of sensors and actuators, and computer applications that are responsible for identifying variables, making decisions and recommending activities to students. To meet these characteristics, the smart campus has complex architectures that allow it to manage a large volume of data in search of relevant information about its members. This process necessarily includes platforms for data management such as business intelligence (BI) or big data [6].The use of each of these platforms depends on the volume of data generated by each institution, in addition to the characteristics of each one. Based on the results of the data analysis, it is possible to make effective decisions that contribute to student learning. An expert who, in the case of ICT, entrusts this work to the AI makes the decision. AI provides tools and techniques that ...

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“…Technological or educational platforms that support adaptive learning make it possible to identify strengths and weaknesses in a certain topic to redirect them when advancing or reinforcing the missing content. In this lies the adaptation or personalization of learning for each student [29].…”

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