“…A variety of efforts in the human factors literature analyze the design of user alerts (Sorkin & Woods, 1985), particularly in such human safety and life-critical domains as healthcare (Russ et al, 2014), cockpit design (Thomas & Rantanen, 2006), and nuclear power plant control room design (Kinkade & Anderson, 1984). Some alerts distinguish between prompts to encourage a specific behavior (Herrmann & Nierhoff, 2017); cues to let users know the status of the system (Byrne, 2008); and decision aids to help users make a decision under pressure or high cognitive load (Glover, Prawitt, & Spilker, 1997;Todd & Benbasat, 1994). These human factors approaches offer a systems view of feedback design to the ITS community which has tended to focus more on the instructional design of feedback (e.g.…”