Promoting Public Trust in Public Organizations: Explaining the Role of Public Accountability

Fard, Hassan Danaee; Rostamy, Ali Asghar Anvary

doi:10.1007/s11115-007-0041-4

Cited by 42 publications

(21 citation statements)

References 21 publications

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“…Public trust is an important issue in organizational management and many researchers have focused on this issue (Denhard, 2002). Fard and Rostamy (2007) reveal that public accountability has a positive effect on public satisfaction that can increase public confidence. Satisfaction is formed from good service and accountability.…”

Section: Accountability Satisfaction and Trustmentioning

confidence: 99%

“…Some literatures indicate that there are several factors that influence public trust, and some researchers indicate that one of the factors that can reduce public trust is the lack of accountability of an organization (Fard & Rostamy, 2007). Satisfaction is a mediating variable in relationship between accountability and the quality of service and public trust, but it is possible that accountability and service quality variables directly influence public trust.…”

Section: Accountability Satisfaction and Trustmentioning

confidence: 99%

“…However, there is no previous study that has examined zakat accountability from muzakki as external perspective. Thus, this study follows Fard and Rostamy (2007) and modifies it how to examine the citizens by looking at their government accountability to know the role of LAZ accountability from muzakki perspective. The aim of this study is particularly to investigate the effect of LAZ accountability on public satisfaction and trust.…”

Section: Introductionmentioning

confidence: 99%

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The Analysis of Amil Zakat Institution/Lembaga Amil Zakat (LAZ) Accountability toward Public Satisfaction and Trust

Ahmad

Rusdianto

2018

muqtasid

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Indonesia has a high potency of zakat fund but the result of its collection shows the great gap compared with the potency. The current issue of Amil Zakat Institution/Lembaga Amil Zakat (LAZ) is about their public trust and public satisfaction. The aim of the research is to examine an impact of LAZ’s accountability on public satisfaction and public trust among muzakki in Indonesia. This research collects data using questionnaire from muzakki who paid their zakat in LAZ’s. This study uses SEM-PLS to analyze data. The result shows (1) significant influence on the LAZ’s accountability to public satisfaction, (2) public satisfaction on LAZ has a significant influence to public trust.Abstrak Indonesia memiliki potensi dana zakat yang tinggi, namun hasil dari pengumpulannya menunjukkan ada perbedaan yang besar dibandingkan dengan potensinya. Permasalahan yang dihadapi oleh lembaga amil zakat (LAZ) sekarang adalah terkait dengan kepercayaan publik dan kepuasan publik. Tujuan penelitian ini adalah menguji pengaruh akuntabilitas LAZ terhadap kepuasan publik dan kepercayaan publik. Penelitian ini mengumpulkan data menggunakan kuisioner dari muzakki yang membayar zakat di LAZ. Penelitian ini menganalisa data yang terkumpul menggunakan SEM-PLS. Hasil penelitian menunjukkan (1) adanya pengaruh yang signifikan dari akuntabilitas lembaga amil zakat terhadap kepuasan publik, (2) kepuasan publik atas lembaga amil zakat mempunyai pengaruh signifikan atas kepercayaan publik.

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Section: Accountability Satisfaction and Trustmentioning

confidence: 99%

Section: Accountability Satisfaction and Trustmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Analysis of Amil Zakat Institution/Lembaga Amil Zakat (LAZ) Accountability toward Public Satisfaction and Trust

Ahmad

Rusdianto

2018

muqtasid

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“…Public trust in government and nongovernment organizations (NGOs) is essential to citizens' willingness to donate, and drives their support for government funding for disaster aid (Levi, 1998;Fard and Rostamy, 2007). In recent decades, however, public trust in government has been declining in the developed world in reaction to the local and global economic situation and the administrative performance of government institutions and programmes.…”

Section: Introductionmentioning

confidence: 99%

Public trust and corruption perception: disaster relief

et al. 2015

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Public trust in government and nongovernment organizations is essential to the public's willingness to donate and to support those organizations. We measure public trust in disaster aid using people's perception of these organizations' effectiveness in delivering aid relief to the victims of two recent major earthquakes in China. Based on the survey data collected in 2013 from about 2100 residents in Hong Kong, we document the vulnerability of these residents' trust perceptions in aid delivery. We find that the sharp decline in trust perception is highly negatively correlated with their perception of corruption of local governments in China.

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“…Therefore, to reduce distrust, the governments need to manage the expectations of the people (Fard and Rostamy, 2007). Several scholars focused on the performance of the institutions influencing political trust (Coleman, 1990;North, 1990).…”

Section: Performancementioning

confidence: 99%

The Linkage Between Political Trust and the Quality of Government: An Analysis

Khan¹

2016

International Journal of Public Administration

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Promoting Public Trust in Public Organizations: Explaining the Role of Public Accountability

Abstract: Public trust, Citizens’ satisfaction, Public accountability, Public administration, Public organizations,

Cited by 42 publications

References 21 publications

The Analysis of Amil Zakat Institution/Lembaga Amil Zakat (LAZ) Accountability toward Public Satisfaction and Trust

The Analysis of Amil Zakat Institution/Lembaga Amil Zakat (LAZ) Accountability toward Public Satisfaction and Trust

Public trust and corruption perception: disaster relief

The Linkage Between Political Trust and the Quality of Government: An Analysis

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