Promoting habitual mobile payment usage via the Thai government's 50:50 co-payment scheme

Boonsiritomachai, Waranpong; Sud-on, Ploy

doi:10.1016/j.apmrv.2022.07.006

Cited by 9 publications

(3 citation statements)

References 46 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…As such, this study highlights that MAT and the Unified Theory of Acceptance and Use of Technology (UTAUT) are crucial underpinning theories in comprehending the intricate relationships that influence users' perceptions and behaviours concerning M-payment systems. The complementary nature of consumers' technological and mental impressions on their desire to use M-payment with known risks makes it necessary to combine UTAUT with MAT (Boonsiritomachai and Sud-On, 2023; Lutfi et al , 2021; Zhao and Bacao, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Integrating MAT with UTAUT can provide insights into the cognitive processes and decision-making strategies that Gen Z travellers use when managing their travel budgets and expenses, which, in turn, can influence their choice to use mobile payments (Boonsiritomachai and Sud-On, 2023; Lutfi et al , 2021). As such, this study offers a more holistic view of the factors influencing mobile payment adoption, including both technology-related and behavioural aspects.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Understanding the key drivers in using mobile payment (M-Payment) among Generation Z travellers

Hanafiah,

Asyraff,

Ismail

et al. 2024

View full text Add to dashboard Cite

Purpose The purpose of this study is twofold. The first objective is to identify the factors that affect Gen Z tourists' M-payment behaviour. Next, this study investigates the inter-relationship between Gen Z tourist’s perception of M-payment benefits, adoption behaviour, usage risk and future usage intention. Design/methodology/approach The sample comprised Malaysian Gen Z individuals (n = 326) who had experience using M-payment methods while travelling outbound. Given the complex nature of the model and the goal to predict and explain relationships within Gen Z's M-payment usage, partial-least square-structural equation modelling was used to assess the study framework and test the proposed relationships. Findings This study reveals significant influences on Gen Z tourists' behavioural intentions towards M-payment usage. Perceived benefits, performance expectancy, social influence and perceived trust positively impact behavioural intentions, while effort expectancy exhibits no significant effect. Furthermore, perceived trust is strongly influenced by perceived security, which also positively influences behavioural intentions. A mediated relationship is evident as trust mediating the effect of perceived security on behavioural intentions. Research limitations/implications This study’s findings contribute to understanding the intricate relationships influencing Gen Z's M-payment behaviour and underscore trust's pivotal role in mediating the security–behavioural intention relationship. Originality/value This study is among the first to consider Mental Accounting Theory and the Unified Theory of Acceptance and Use of Technology as crucial underpinning theories in comprehending the intricate relationships that influence Gen Z travellers' perceptions and behaviours concerning M-payment systems.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Understanding the key drivers in using mobile payment (M-Payment) among Generation Z travellers

Hanafiah,

Asyraff,

Ismail

et al. 2024

View full text Add to dashboard Cite

show abstract

“…During the COVID-19 pandemic, mobile payment has displaced cash as the main method for customers and merchants to make and accept payments that were mostly transacted digitally (Al-Qudah et al, 2022). In addition, mobile Opposing forces of continuance intention payment has also been used by governments to distribute economic stimulus to their citizens (Boonsiritomachai and Sud-On, 2023). However, as people returned to physical activities in the post-pandemic era, an increase in the transactional use of cash was observed (Caswell, 2022).…”

Section: Introductionmentioning

confidence: 99%

Understanding the opposing forces of continuance intention: a hybrid SEM-ANN approach

Loh,

Lee,

Leong

2024

IMDS

View full text Add to dashboard Cite

PurposeThis study looks to understand the opposing forces that would influence continuance intention. This is significant as users will take into account the positive and negative use experiences in determining their continuance intention. Therefore, this study looks to highlight the opposing forces of users’ continuance intention by proposing the Expectation-Confirmation-Resistance Model (ECRM).Design/methodology/approachThrough an online survey, 411 responses were obtained from mobile payment users. Subsequently, a hybrid approach comprised of the Partial Least Squares-Structural Equation Modeling (PLS-SEM) and Artificial Neural Network (ANN) was utilized to analyze the data.FindingsThe results revealed that all hypotheses proposed in the ECRM are supported. More precisely, the facilitating and inhibiting variables were found to significantly affect continuance intention. In addition, the ECRM was revealed to possess superior explanatory power over the original model in predicting continuance intention.Originality/valueThis study successfully developed and validated the ECRM which captures both facilitators and inhibitors of continuance intention. Besides, the relevance and significance of users’ innovative resistance to continuance intention have been highlighted. Following this, effective business and research strategies can be developed by taking into account the opposing forces that affect users’ continuance intention.

show abstract

An Analysis of Survey Results on the User Interface Experiences of E-wallet Services

Panyawanich

Maguire

Pradel

2023

HCI in Business, Government and Organizations

View full text Add to dashboard Cite

Promoting habitual mobile payment usage via the Thai government's 50:50 co-payment scheme

Cited by 9 publications

References 46 publications

Understanding the key drivers in using mobile payment (M-Payment) among Generation Z travellers

Understanding the key drivers in using mobile payment (M-Payment) among Generation Z travellers

Understanding the opposing forces of continuance intention: a hybrid SEM-ANN approach

An Analysis of Survey Results on the User Interface Experiences of E-wallet Services

Contact Info

Product

Resources

About