Promoting compassionate care in radiography – What might be suitable pedagogy? A discussion paper

Hendry, Julie

doi:10.1016/j.radi.2019.01.005

Cited by 19 publications

(14 citation statements)

References 14 publications

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“…With regard to the six elements of PCC, not much has been published specifically on the kind of care that integrates the person’s life-world into a highly technical medical environment with a focus on a task that has to be performed in minimal time [ 26 ]. A golden thread of PCC in this context is communication and the application of ‘softer skills’ [ 27 ]. Satisfaction is related to patients’ reactions to explanations that make them feel at ease and safe, and their perceptions of the response to their physical and psychological needs [ 28 , 29 ].…”

Section: Discussionmentioning

confidence: 99%

Creating person-al space for unspoken voices during diagnostic medical imaging examinations: a qualitative study

Makanjee

Bergh

et al. 2021

BMC Health Serv Res

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Background There is emerging interest in person-centred care within a short-lived yet complex medical imaging encounter. This study explored this event from the viewpoint of patients referred for an imaging examination, with a focus on the person and their person-al space. Methods We used convenience sampling to conduct semi-structured interviews with 21 patients in a private medical imaging practice in Australia. The first phase of data analysis was conducted deductively, using the six elements of the person-centred, patient-journey framework of the Australian Commission on Safety and Quality in Healthcare: transition in; engagement; decisions; well-being; experience; and transition out. This was followed by inductive content analysis to identify overarching themes that span a patient’s journey into, through and out of an imaging encounter. Results The transition-in phase began with an appointment and the first point of contact with the imaging department at reception. Engagement focused on patient-radiographer interactions and explanations to the patient on what was going to happen. Decisions related primarily to radiographers’ decisions on how to conduct a particular examination and how to get patient cooperation. Participants’ well-being related to their appreciation of gentle treatment; they also referred to past negative experiences that had made a lasting impression. Transitioning out of the imaging encounter included the sending of the results to the referring medical practitioner. Person-al vulnerabilities emerged as a cross-cutting theme. Patients’ vulnerability, for which they needed reassurance, pertained to uncertainties about the investigation and the possible results. Healthcare professionals were vulnerable because of patient expectations of a certain demeanour and of pressure to perform optimal quality investigations. Lastly, patients’ personal lives, concerns and pressures – their person-al ‘baggage’ – shaped their experience of the imaging encounter. Conclusion To add value to the quality of the service they deliver, radiography practitioners should endeavour to create a person-al space for clients. Creating these spaces is complex as patients are not in a position to judge the procedures required by technical imaging protocols and the quality control of equipment. A reflective tool is proposed for radiographers to use in discussions with their team and its leaders on improving person-centred care and the quality of services in their practice.

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Section: Discussionmentioning

confidence: 99%

Creating person-al space for unspoken voices during diagnostic medical imaging examinations: a qualitative study

Makanjee

Bergh

et al. 2021

BMC Health Serv Res

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“…4,6,8,9,12e15,19,20 Psychological immobilisation did not appear to have been well-used in medical imaging, a finding which is in contrast to the results of this study. 12,13 As suggested by some participants, changing standards of practice or training might account for this; there is a strong focus on patient-centred care in current healthcare literature 10,36,37 and professional capabilities documents 38 which would require radiographers to think critically about the effects of their actions on patient safety and quality of care. This concern was evident in the interview responses.…”

Section: Immobilisation Methods Use and Preferencesmentioning

confidence: 99%

Australasian radiographers’ choices of immobilisation strategies for paediatric radiological examinations

Christie

Reis

2020

Radiography

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“…(7) Emotional support, empathy and respect 15 . (8) Attention to physical and environmental needs 15 .…”

Section: Introductionmentioning

confidence: 99%

Delivering informed measures of patient centred care in medical imaging: What is the international perspective?”

Hyde

Hardy

2021

Journal of Medical Imaging and Radiation Sciences

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Promoting compassionate care in radiography – What might be suitable pedagogy? A discussion paper

Cited by 19 publications

References 14 publications

Creating person-al space for unspoken voices during diagnostic medical imaging examinations: a qualitative study

Creating person-al space for unspoken voices during diagnostic medical imaging examinations: a qualitative study

Australasian radiographers’ choices of immobilisation strategies for paediatric radiological examinations

Delivering informed measures of patient centred care in medical imaging: What is the international perspective?”

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