Promising or Influencing? Theory and Evidence on the Acceptance of Mobile Payment Among the Elderly in China

Liu, Ruisi; Li, Xueai; Chu, Junjie

doi:10.1007/978-3-031-05897-4_31

Design, User Experience, and Usability: UX Research, Design, and Assessment

2022

DOI: 10.1007/978-3-031-05897-4_31

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Promising or Influencing? Theory and Evidence on the Acceptance of Mobile Payment Among the Elderly in China

Ruisi Liu,

Xueai Li,

Junjie Chu

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Cited by 1 publication

References 26 publications

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An integrated model predicting the drivers of mobile payment outcomes: evidence from emerging markets

Elsotouhy,

Mobarak,

Dakrory

et al. 2023

EMJB

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PurposeBecause the success of m-payment services depends on the enablers and barriers that affect user satisfaction, the present research explores the effects of perceived value and sacrifices on users' satisfaction with m-payment services. The predicted relationships among perceived value, perceived sacrifices, users' satisfaction, continuance intention, word-of-mouth (WOM), shopping effectiveness, quality of life (QOL) and stickiness were established based on the mobile technology acceptance model (MTAM) and the value-based adoption model (VAM).Design/methodology/approachA representative data sample of 430 Egyptian banking clients was analyzed to test the hypotheses using partial least squares-structural equation modeling (PLS-SEM).FindingsThe findings revealed that all perceived value constructs significantly positively affect users' satisfaction. Moreover, all perceived sacrifice constructs significantly negatively affect users' satisfaction. Users' satisfaction, in turn, has a significant positive effect on continuance intention, WOM, shopping effectiveness, QOL and stickiness with m-payment services.Originality/valueThis is the first study to examine several levels of m-payment outcomes, including m-payment, consumer and bank outcomes, based on the integration of MTAM and VAM models.

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An integrated model predicting the drivers of mobile payment outcomes: evidence from emerging markets

Elsotouhy,

Mobarak,

Dakrory

et al. 2023

EMJB

View full text Add to dashboard Cite

show abstract

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Promising or Influencing? Theory and Evidence on the Acceptance of Mobile Payment Among the Elderly in China

Cited by 1 publication

References 26 publications

An integrated model predicting the drivers of mobile payment outcomes: evidence from emerging markets

An integrated model predicting the drivers of mobile payment outcomes: evidence from emerging markets

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