Project stakeholder’s engagement and performance: a comparison between complex and non-complex projects using SEM

Abstract

PurposeThe large number of stakeholders in a project is a source of complexity because their inter-relationships can lead to complex interactions, an inadequate understanding of the other stakeholders and conflicting stakeholder interests. Although several studies have investigated the role and effects of engaging stakeholders in improving project success, studies examining the relationships between stakeholder engagement (SE) and quantitative and qualitative project performance (PP) in complex projects (CPs) have been limited. This study empirically examined the relationships between SE and project performance within complex and non-CP contexts.Design/methodology/approachThe study used an extensive literature review to develop the conceptual model. The study identified 22 factors of measuring SE and project performance’s association within the context of CPs. The literature review followed by a questionnaire survey to collect data from quantifying the relationships. One hundred forty-four responses were received from project managers in different locations. The response data were subjected to structural equation modelling analysis. Confirmatory factor analysis was applied to evaluate the measurements model.FindingsThe current study generated several key findings. In the context of CPs, SE was found to negatively affect quantitative PP but to positively and significantly affect qualitative PP. In non-CPs, SE also positively affects qualitative PP. Further, in the context of CPs, SE negatively affects schedule performance, whereas no significant relationship was found between the two variables in non-CPs. In terms of cost performance, no significant relationship was observed between SE and cost performance for either group.Originality/valueThis research provides insight into differences in the relationship(s) between SE and PP in non-complex and CPs. The research also makes recommendations for project team members.

Stakeholder Management and Performance of Non-Governmental Organizations Supported Health Care Projects in Nairobi County, Kenya

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An AMOS-SEM approach to evaluating stakeholders' influence on construction project delivery performance

“…However, they may still have a considerable effect on project results; hence, their interests and expectations must be appropriately acknowledged. In the construction business, certain stakeholders become involved at various phases of a project, from planning through operation and maintenance; their expectations might impact the results of, or be affected by, the project's execution either adversely or favourably (Anning and Adjei-Kumi, 2021;Nguyen et al, 2021;Heravi Torbati, 2014). According to Atkin and Skitmore (2008), successful project implementation is heavily reliant on meeting the needs and expectations of the individuals engaged, and failing to do so can result in a slew of project challenges.…”

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