Project Communication Management Patterns

Abstract

Abstract-In present, dynamically developing organizations, that often realize business tasks using the project-based approach, effective project management is of paramount importance. Numerous reports and scientific papers present lists of critical success factors in project management, and communication management is usually at the very top of the list. But even though the communication practices are found to be associated with most of the success dimensions, they are not given enough attention and the communication processes and practices formalized in the company's project management methodology are neither followed nor prioritized by project managers. This paper aims at supporting project managers and teams in more effective implementation of best practices in communication management by proposing a set of communication management patterns, which promote a context-problem-solution approach to communication management in projects. I. INTRODUCTIONOMMUNICATION management is deemed by many as one of the most important knowledge areas in project management and a very complex one at the same time. It is affected by many factors, like characteristics of project stakeholders, project environment, project communication structure, communication properties, physical and psychological barriers [1]. Research has shown that there is a direct connection between communication and a project's outcome, which is determined by the design of the communication environment of the project [2]. Project communication and networking skills are considered to be the life blood of project management leadership [3] and awareness of the potential offered by efficient communication is an essential prerequisite for success in the business world [4].Project management methodologies, frameworks and sets of principles like Project Management Body of Knowledge, Prince 2, Adaptive Project Framework, Agile Software Development, Scrum, and others, include rules, hints and procedures regarding various communication management aspects, which in most cases should be sufficient to properly manage communication in a project team. The reason why This publication was financed from the funds of the Faculty of Economics and Management, University of Szczecin. this is not always the case is that, many IT companies do not actually follow any of these methodologies when realizing projects (for example, 30% of the companies surveyed in [5]) and those that do, tend to concentrate on other project management knowledge areas, which seem more important, like scheduling, cost management, etc. There are also numerous cases of project failures [6], that could be linked to poor communication management (among others [7], [8]).Thus it seems important to constantly promote good communication management practices and look for new ways to support project managers and team members in better realization of communication and documentation processes in their projects. That is the main goal behind the communication management patterns proposed in this paper -to give project ...

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