Professional Feelings as Emotional Labor

Yanay, Niza; Shahar, Golan

doi:10.1177/089124198027003003

Cited by 67 publications

(42 citation statements)

References 16 publications

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“…These included the enhancement of professional judgement and commitment to a professional identity (Yanay and Shahar 1998), psychological detachment from deeply felt emotions (Rafaeli and Sutton 1987), self-efficacy, objectivity and emotional equilibrium (Ashforth and Humphrey 1993).…”

Section: Emotional Dissonance and Its Significance To Marketingmentioning

confidence: 99%

The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

Phillips

Tan²,

Julian³

2006

Journal of Services Marketing

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In this paper, the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance, its antecedents and outcomes are introduced together with the knowledge gap in the literature, giving rise to the stimulus for a proposed future study. Finally, a conceptual framework for emotional dissonance is proposed together with the identification of key issues and the managerial implications from such a study.

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Section: Emotional Dissonance and Its Significance To Marketingmentioning

confidence: 99%

The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

Phillips

Tan²,

Julian³

2006

Journal of Services Marketing

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“…Emotion regulation during interaction with patients is an inherent demand in the delivery of primary health care (Diefendorff, Erickson, Grandey & Dahling, 2011;Larson & Yao, 2005;Martínez-Iñigo, et al, 2009) that it is usually under-appreciated by the organizations (Henderson, 2001;James, 1993;Smith & Kleiman, 1989;Yanay & Shahar, 1998) and unacknowledged by colleagues, due to the isolation of health professionals in primary care settings. All this makes reciprocity from the patients a core source for professionals' recovery from their emotion regulation effort and a key factor in determining job well-being (Schaufeli et al, 1996).…”

Section: Methods Research Contextmentioning

confidence: 99%

The mediating role of distributive justice perceptions in the relationship between emotion regulation and emotional exhaustion in healthcare workers

Martínez‐Íñigo

Totterdell

2016

Work & Stress

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This research proposes that employees' use of emotion regulation strategies determines their perceptions of fairness in interactions with clients, which in turn influences their emotional exhaustion. Based on social exchange theory, and models of self-control, the investigation tested whether: (1) the type of emotion regulation strategy employees use to meet the emotional demands of their job role partially influences their perceptions of distributive justice, and (2) these perceptions mediate the relationship between emotion regulation and emotional exhaustion.To test this, a longitudinal field survey study of a sample of primary care workers (General Practitioners and Nurses; N = 233) was conducted. Findings showed that the relationship between emotion regulation and emotional exhaustion, was mediated by perceptions of distributive justice.A bootstrapping single mediational analysis showed a significant indirect effect of surface acting and deep acting on emotional exhaustion through distributive justice when interindividual differences at T1 and when intra-individual changes between T1 and T2 were considered. Deep acting indirect effects were not significant for intra-individual changes The findings indicate that employees´ perception of distributive justice has implications for understanding the impact of emotion regulation on well-being.

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“…Kristin's story underlines how crucial the emotion work is for professional socialisation (Yanay and Shahar, 1998). Zembylas (2005), citing Reddy, describes an 'emotional regime' in teachers' development.…”

Section: Controlling Feelingsmentioning

confidence: 99%

Out of control: A teacher's account

Ramvi

2010

Psychoanal Cult Soc

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This paper draws on data collected from my recent exploration of how teachers become competent in the area of relationships. In an interview, a student teacher, Kristin, voiced the challenges she faced: 'I think it is easy enough to get the knowledge the student needs. The problem is, in a way, when people are involved'. This paper presents an encounter between Kristin and a student after Kristin had started to work as a teacher. It shows the difficulty of being professional when 'people are involved', that is, when emotions are at work. A Study of Emotional WorkFor many years, I have been interested in the special demands made on professionals who work in close personal contact with other people and for whom empathy and the ability to build relationships are crucial (Ramvi, 1996;Ramvi and Roland, 1998;Ramvi, 2007). Teaching is one such 'relationship profession' (Moos et al , 2004). Teachers realise that emotional bonding, emotional understanding and building relationships are essential to good teaching (

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Professional Feelings as Emotional Labor

Cited by 67 publications

References 16 publications

The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

The mediating role of distributive justice perceptions in the relationship between emotion regulation and emotional exhaustion in healthcare workers

Out of control: A teacher's account

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