Professional and Support Staff in Higher Education: An Introduction

Business and Finance Staff: Impact and Success at Private Colleges and Universities

“…These studies address such topics as job satisfaction, lack of career path and development, and turnover for mid‐level staff, but do not specifically address issues particular to mid‐level business staff. Although included in these studies, business staff are mentioned only in the context of all administrative staff, which includes functions such as student affairs, admissions, and advancement, among many others (Bossu & Brown, 2018). In the few studies that explicitly address business staff such as Lauwerys (2002) and Dorantes and Low (2016), the focus is on senior business staff, not mid‐level staff or more broadly in other literature, noting the increasing importance of the business and finance function and its associated staff due the increased need for funding and budget support as IHEs have grown in size and complexity (Brint, 2018).…”

Organising professional support staff at higher education institutions: a multidimensional, continuous balancing act

“…Their presence has increased in terms of both number and speciality, so that they now represent tasks and activities ranging from basic secretarial work and maintenance services to highly skilled tasks in, for example, internationalisation, business liaison and research support. This development may in part be explained by the missions and societal expectations placed on HEIs today (Bossu et al 2018;Graham 2012;Ryttberg and Geschwind 2017;Stage and Aagaard 2019).…”