Productivity story of Iranian librarians: assessing the impact of knowledge management and emotional intelligence

Abstract

Purpose This study aims to assess the effect of knowledge management (KM) development and emotional intelligence (EI) on the productivity of librarians regarding the mediating role of job motivation (JM) and job feedback (JF). Design/methodology/approach This study was carried out in two phases. First, the variables affecting the productivity of librarians were identified and selected through an explorative study and by surveying their opinions. Then, the theoretically designed model was administered to 312 librarians at Iranian public libraries. A questionnaire was used to collect data, and the structural equation modelling technique was used to analyse data. Findings The results of this study showed that KM and EI, mediated by JM and JF, had a positive and significant effect on developing the librarians’ productivity. The results also revealed that JF had a positive effect on JM and that JF was more effective on productivity than JM. This study marginally proved the direct effect of KM and EI on productivity where KM was more effective than EI on productivity. Knowing the effects of organizational and individual factors on the higher productivity of librarians in public libraries will help library managers make more efficient use of those factors in developing the capabilities of librarians and enhancing productivity. Originality/value This study is one of the few studies of its kind that facilitates the perception of the concept of productivity in public libraries and also the assessment of the effects of organizational and individual factors on the librarians’ productivity.

Research on the Integration of System and Emotion Management in Enterprise Management in the Era of Artificial Intelligence

“…Jose Arias-Perez et al 's research focuses on the organizational emotional capacity and the absorptive capacity orientation of competitors to stimulate the open innovation process [3]. Zahra Sarhadi et al assessed the impact of knowledge management and emotional intelligence on the work efficiency of Iranian librarians [4]. Satyanarayana Parayitam et al explored the relationship between role conflict and organizational performance in India, and studied how knowledge management and emotional exhaustion play a moderating role [5].…”