“…In process innovation, numerous ergonomics studies with these outcomes have been conducted (e.g. Edwards and Jensen, 2014;Hemph€ al€ a and Eklund, 2013;Tompa et al, 2013Tompa et al, , 2009Erdinc and Yeow, 2011;Caroly et al, 2010;Maudgalya et al, 2008;Sen, 2006, 2003;Sen and Yeow, 2003;Abrahamsson, 2000). In this study, the authors chose to focus on the physically loading brazing task in the air-conditioning industry as it requires a lot of bending of the operators' arms, wrists and neck, and raising of arms and shoulders, leading to musculoskeletal symptoms (MSs) and quality and productivity problems.…”