2011
DOI: 10.1007/978-3-642-23023-3_58
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Product Quality and Customer Benefit

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Cited by 5 publications
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“…The taste of products has been evaluated by the customer verbally in analysis, and the verbal evaluation is transformed into the scoring (Blecharz and Stverkova, 2011;Blecharz, 2015). As for an easy understanding for the customer, five variants of answers have been chosen to make evaluation easier.…”
Section: Theoretical Basesmentioning
confidence: 99%
“…The taste of products has been evaluated by the customer verbally in analysis, and the verbal evaluation is transformed into the scoring (Blecharz and Stverkova, 2011;Blecharz, 2015). As for an easy understanding for the customer, five variants of answers have been chosen to make evaluation easier.…”
Section: Theoretical Basesmentioning
confidence: 99%