Product Patterns to Support Knowledge Acquisition Management

Abstract

The knowledge elicitation process allows for the acquiring and transferring of knowledge. Actually, this process presents difficulties when selecting the appropriate elicitation technique. This chapter presents a classification of the elicitation techniques used in software engineering and the relationship between the elicitation techniques and some elements of knowledge management such as assets knowledge, epistemological dimension of knowledge and the knowledge creation phases. This classification provides a guideline to select a technique or a set of techniques for knowledge elicitation based on phases of Nonaka's model. Additionally, the chapter presents the use of product patterns in knowledge elicitation, and defines a product pattern as formal representation mechanism for each of the knowledge assets defined and presented in this chapter.