2019
DOI: 10.3390/su11236717
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Product Design Supporting Improved Water, Sanitation, and Energy Services Delivery in Low-Income Settings

Abstract: Several approaches have been proposed in the literature supporting product design applied in low-income settings. These approaches have typically focused on individual- and household-level beneficiaries, with an emphasis on participatory, human-centered co-design methods. In this paper, we present a design approach that is, in contrast, focused on supporting providers of improved water, sanitation, and energy services. We establish requirements for design in these contexts, especially addressing design iterati… Show more

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Cited by 6 publications
(5 citation statements)
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References 38 publications
(46 reference statements)
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“…Designing for improved service approaches in low-resource settings, especially for products that focus on basic needs like sanitation/hygiene and related concerns, differ from standard industrial design processes and are sometimes referred to as 'design for the bottom of the pyramid' or 'design for the developing world' (Lucena & Schneider, 2008) or 'social sector human-centred design' (Mitcham & Munoz, 2010;Sharpe et al, 2019). These approaches often frame the end-beneficiary as customer, even when they are not, and retail consumers are the actual end-users.…”
Section: Designmentioning
confidence: 99%
See 2 more Smart Citations
“…Designing for improved service approaches in low-resource settings, especially for products that focus on basic needs like sanitation/hygiene and related concerns, differ from standard industrial design processes and are sometimes referred to as 'design for the bottom of the pyramid' or 'design for the developing world' (Lucena & Schneider, 2008) or 'social sector human-centred design' (Mitcham & Munoz, 2010;Sharpe et al, 2019). These approaches often frame the end-beneficiary as customer, even when they are not, and retail consumers are the actual end-users.…”
Section: Designmentioning
confidence: 99%
“…These approaches often frame the end-beneficiary as customer, even when they are not, and retail consumers are the actual end-users. The end-user is simultaneously the subject of monitoring and recipient of the data -for feedback between product designers and other production stakeholders (Sharpe et al, 2019).…”
Section: Designmentioning
confidence: 99%
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“…Market upgrading and decentralization include the urgent need for investment in research-led innovations to improve hygiene and hence food safety through human-centered design approaches (HCD) to sanitary facilities, water provision, and sales points (Lestikow et al, 2017;Sharpe et al, 2019). Such upgrading also needs to involve innovative and mutually acceptable ways to deal with market waste, reduce health risks, and recover an urban resource e.g., for compost (see section Recovering water and waste for the urban circular bioeconomy).…”
Section: Repositioning Informal Food Marketsmentioning
confidence: 99%
“…In a consumer-based market, feedback on product acceptability, viability, utility, and pricing are addressed through consumers purchasing (or not purchasing) products, products that are often regulated by a tax-supported agency (e.g., EPA, FDA) to ensure quality and function. However, in many environmental health interventions, often the consumer of the product or service is not the customer, they are instead the “beneficiaries”, and the customer is instead an international donor, with some further coordination of responsibility with national government ministries . These contracting models negate the feedback of consumers speaking with their wallets to urge the improvement of a product or service.…”
Section: Feedback For Citizens and Communitiesmentioning
confidence: 99%