Process Mining Methodology in Industrial Environment: Document Flow Analysis

Abstract

Abstract-A real-world company asked us to solve emerging problem related to the flow of the documents: some of the documents had been lost. We used methods of process mining to solve this problem. We found an error in the information system. Moreover, our analysis of the flow of the documents led to the conclusion that the business processes did not meet the company's needs, and with our help they were redesigned and reimplemented. This research gave an additional important insight to process mining methodology -in order to extract knowledge about business processes that is useful for the decision makers, it is crucial to create algorithms capable of collaborating with human experts.

Supporting software evolution actions with process mining

“…In [Repta et al 2018], the authors analyze processes related to e-government systems, focusing on the discovery and extraction of document flows. Finally, in [Markowski and Przybylek 2016], the authors present an example of the application of PM to analyze the loss of documents in a document flow.…”

Process Mining Methods for Post-Delivery Validation

“…The company has to focus on production plans and on reorganization of the transports, which leads to downsizing time that stored staff spends on shelves. Modern process mining algorithms, implemented in ProM software, can perfectly reflect process model [17], [18], [19], where actions are not performed in parallel.…”